Case Officer

3 weeks ago

Pretoria, South Africa Office of the Pension Fund Adjudicator Full time

**Responsibilities**:

- Assess jurisdiction of OPFA to investigate a complaint.
- Conduct proper investigation of complaints in accordance with legal principles and prepare file for adjudication.
- Ensure that the parties to a complaint are properly identified and cited in correspondence.
- Send out properly drafted correspondence.
- Request relevant information from the identified parties to a complaint for purposes of investigation.
- Assess submissions from the parties to a complaint and recommend further action to the Team Leader.
- Implements instructions received from the Team Leader.
- Bring extraordinary requests from parties to the attention of the Team Leader for guidance as soon as is received.
- Engage with parties to a complaint in relation to the administrative aspects of the file/investigation.
- Draft settlement and out of jurisdiction letters for approval by the Team Leader.
- Follow up on undertakings to respond.
- Ensure all information is captured and processed on the OPFA case management system.
- Submit weekly and monthly statistics to the Team Leader.

**Qualifications and Experience**:

- LLB degree
- Certificate in Pension Funds law (Added advantage).
- Three years’ experience in administrative function or twelve months in an ombud office.
- Previous work experience in the financial sector (Added advantage).

**Minimum Requirements and Key Competencies**:

- Computer Literacy (MS Word, Excel, MS Outlook).
- Communication skills.
- Listening skills (verbal and written).
- Self-motivated.
- Planning and organising.
- Resilience.
- Ability to analyse, interpret, solve problems, and making of legal arguments to reach a conclusion.
- Good writing skills with the ability to express complex concepts.
- Ability to make investigative decisions in the resolution of complaints.

**Behavioural Attributes**:
**Additional Information**

In accordance with the POPI Act 4 of 2013:

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