Healthcare Liaison Officer

3 days ago


Pretoria, Gauteng, South Africa Choctawhatchee Electric Cooperative Full time

A Healthcare Liaison Officer is required to facilitate seamless communication between members, healthcare providers, and internal teams.

Job Summary

This role involves providing top-notch customer service, addressing member queries, and working closely with healthcare partners to ensure effective delivery of services.

Main Responsibilities

  1. Develop and maintain relationships with healthcare providers and internal stakeholders.
  2. Analyze member data to identify solutions to complex issues.
  3. Collaborate with team members to resolve queries and provide timely responses.
  4. Process administrative tasks and maintain accurate records using relevant systems.
  5. Communicate effectively with members and healthcare suppliers regarding query resolutions.
  6. Review and quote for services like dental and optometry.
  7. Verify and confirm member benefits and medical scheme membership.
  8. Escalate complex cases to Team Leaders for further action.
  9. Maintain and update interdepartmental processes and protocols.

Essential Requirements

  • NQF Level 5 diploma or equivalent.
  • Matric certificate.
  • Minimum 3-5 years of experience in customer care within the medical aid sector.

Preferred Skills

Excellent communication and problem-solving skills, strong analytical abilities, and a solid understanding of the medical aid industry.



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