Hospitality Sales Executive

2 months ago

Camps Bay, South Africa HotelJobs.co.za Full time

**Product Knowledge**:

- In-depth knowledge of the CLIENT hotels, facilities, services, amenities especially pertaining to CLIENT Trade products.
- Knowledge of Policies and Procedures.
- Stay updated on renovations, expansions, and upcoming enhancements to effectively communicate these updates to trade agents.
- Understand menu offerings at each property
- In-depth knowledge of Touch-Points at each property

**Customer Service**:

- Anticipate and exceed the expectations of trade agents, providing personalised attention and solutions to enhance their experience.
- Proactively follow up with trade agents after their guests' stays or events, demonstrating a commitment to their satisfaction.
- Conduct training sessions and product presentations for trade partners to enhance their knowledge of CLIENT properties, services, and unique selling points.
- Provide updates on renovations and special promotions to trade partners to keep them informed and engaged.

**Sales Strategy**:

- Identify, target, establish, and maintain relationships with Trade Partners, including Travel Agencies, Tour Operators, PCO's (Professional Conference Organizers), MICE (Meetings, Incentives, Conferences, and Exhibitions), Government entities, Production companies, and Corporate clients.
- Training of agents’ consultants on Client products at their premises.
- Achieve assigned sales targets by actively promoting CLIENT properties to trade partners, effectively positioning the properties as preferred choices for their clientele.
- Segment trade agents based on their potential value and prioritise sales efforts accordingly to maximize ROI.
- Develop tailored sales pitches and proposals that align with the unique needs and preferences of individual trade agents.

**Key Account Management**:

- Organise and host property visits and site inspections for key partners, showcasing CLIENT's facilities and services.
- Collaborate with partners to create enticing packages and offers that drive bookings and revenue for CLIENT.
- Act as the main point of contact for key agents, addressing their concerns and ensuring their requirements are met.

**Requirements**:

- Grade 12 or equivalent
- Diploma / degree in Business, Marketing, Hospitality Management, or a relevant discipline is preferred but not mandatory
- Minimum of 3 years' experience in sales or business development, preferably within the hospitality industry or a related field
- Opera Experience and knowledge preferred.
- Communications - must be a strong communicator in verbal and written forms.
- Above average efficiency in Microsoft Excel.
- Valid drivers’ licence & own roadworthy vehicle.

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