Pre-sales Solution Architect

7 months ago

Johannesburg, South Africa Clickatell Full time

**We Are Setting The Pace**
Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build
our own culture in which we dream big and stay busy doing the right things. We need champions who
undrstand the bigger picture, believe in making a difference and are able to connect the dots to achieve
success. In our agile and demanding environment, you will be required to collaborate, ask the right
questions and take the smart risk.

We call ourselves Champions. Why Champions? Because it's not only about what we have done, but what
we are doing and going to do. The way we do things, matter and influences how we drive our organization
forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding
across the globe.

**Purpose**
Clickatell is looking for a Pre-Sales Solution Architect to join the sales support team in our Cape Town office.
Responsible for developing customer specific solutions based on company goals that will promote sales
growth and customer satisfaction for the region. Execution of the sales plan within the budget allocated.
This is a great opportunity to join a winning team to participate in delivery, management and growth of
the Clickatell products worldwide.

**We Do The Right Things**
**Responsibilities of the Role**:

- Know every detail of Clickatell business and understand how enterprise solutions are managed
and secured.
- Support the sales & account management team in selling the Clickatell value proposition through
product and solution knowledge.
- Understand the business problem, capture the client requirements and develop high-level solution
for input to sales proposals.
- Map customer requirements with product fit and map customer journeys.
- Create solutions leveraging Clickatell capabilities to address customer needs.
- Design, develop and improve on customer experience around the Clickatell solution offerings.
- Collaborate with internal stakeholders around customer solutions for sales enablement
- Programme Management: Product Features for road map items and prioritisation.
- Product: providing collateral on product solutions;
- Product Marketing: providing input on sales collateral.
- Accelerate adoption of solutions offerings within the Clickatell customer baseo Provide advanced solution selling support to the sales & account management team.
- Provide product demonstrations.
- Guide and advise Technical Account Management team on implementing designed solutions.
- Responsible for developing collateral and delivering on RFI/RFP requirements.

**We Are On A Learning Journey**
**Requirements of the Role**
**Work Experience**:

- Have minimum 5 years' experience in Enterprise pre-sale support.
- Experience in high volume transactional solutions.
**Knowledge and Abilities**:

- Have knowledge of chat commerce.
- Understanding of customer experience design.
- Have knowledge of mobile telecommunication technologies.
- Good written, verbal and presentation skills.
- Ability to translate business requirements into solution requirements.
- Be a strong people manager and leader who can help set vision and strategy and
effectively manage day to day tasks to delivery.
- Be focused and passionate about customer and company success.
- Be curious, creative, courageous and a champion of the company and our customers.
- Have problem solving skills, logical thinking and analytical abilities.
- Display foresight be systematic and provide orderly planning and have attention to detail.
- Have solid negotiating skills both internally and externally.
- Have the ability to both act tactically and strategically.

**Why You Should Join**
**Perks of the Role**:

- Medical Aid contribution
- Pension fund contribution
- Quarterly performance incentive bonus
- Risk benefit company contributions
- Reimbursable communications allowance for internet and mobile phone bills
- Half-day off on your birthday
- 5 personal days leave a year, over and above your annual leave
- Hybrid working with access to office hubs as required.
- Home office set-up with laptop, monitor and other related items.

**Stronger Together**
At Clickatell, Diversity, Inclusion and Belonging is at the core of who we are - from how we build our product
platforms to how we build our workforce. We believe that we are stronger together and by leveraging the
power of diversity and inclusion, we are able to generate innovative ideas to revolutionize the way the
world uses chat technology. We create common ground - Our platform is for all, and so is our workplace.
Everyone is welcome at Clickatell and our employees feel psychologically safe and empowered to show
up with their authentic selves at work.

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