Operations Manager: Customer Care

**Reporting to**: Customer Care Team Manager **Location**: Woodstock, Cape Town **Key Performance Areas** Under the management / direction of the Team Manager, the **Customer Care Consultant** will have the following responsibilities (including but not limited to): - Demonstrates an understanding of, and adherence to the daily, weekly and monthly...

**Position**: Operations Manager **Department**: Operations **Overview**: Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the forecasted...

We're seeking to fill an Operations Manager role to support the entire organisation’s activities. The main function of this role is to provide operational management expertise and support to the whole organisation and perform all functions as outlined below to ensure the CPGR operates efficiently and effectively. **Qualifications and Skills required**: -...

**Reporting to**: Operations Manager: Customer Services & Process Recoveries **Job Purpose**: To manage the day-to-day activities of the team members, driving daily targets and expectations as well as coaching and guiding the customer service consultants to achieve a 1 touch resolution on all queries, request and complaints received either telephonically or...

**Reporting to**: Operations Executive **Job Purpose**:Specialised Collections** -** To lead, motivate and develop the Team Managers and Agents, taking responsibility for their development and maximising the productivity, compliance to legal and contractual obligations (SLA's) and effectiveness of the area with the goal to maximise the net recoveries. To...

**About the Role**: The Operations and Service Delivery Manager manages and leads the technical team and is responsible for all technical and technical services delivery. The Technical Director is responsible for the technical architecting of solutions and the managing the technical landscape. A project manager organises and manages project, the Operations...

The Operations Supervisor is required to manage the business unit’s delivery of services. It will also be expected that the incumbent develops and coordinates DTS operations; improves fleet systems and processes; and manages and motivates a team to excel to a level of high performance and driver service delivery. The incumbent will be accountable for DTS...

Position Overview: **Responsibilities**: - Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions. - To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times. - Respond to...

**Job Number** - 69379 **Job Type** - Permanent **Job Title** - Early Warning Monitoring Agents **Computer Skills** - MS Office **Industry** - Business Services **City** - Woodstock **Province** - Western Cape **Purpose of the position** - The Early Warning Monitoring Agent is responsible for Client support on company Online and Velocity / Early...

Ready to shape the future of online retail? MyRunway, the trailblazing force in e-commerce, is on the lookout for a dynamic and forward-thinking Sourcing Manager to join our epic team. If you've got a knack for spotting the next big thing, negotiating like a boss, and building killer supplier relationships, we want YOU! **What You'll Do**: As our Sourcing...

**Reporting to**: Operational Analyst **Job Purpose**: Processing and validating data to be loaded into internal systems. **Location**: Woodstock, Cape Town **KEY PERFORMANCE AREAS**: Under the management / direction of the Operational Analyst, the Junior Data Analyst will have the following responsibilities (including but not limited to): - Analyse new...

**About the Role**: We are looking for a dedicated and passionate professional with at least 2-3 years of sales experience, preferably in the IT sector. Your main role is to meet/exceed your allocated sales target and to generate revenue by identifying sales opportunities, pitching products and services to new and existing clients and maintaining a good...

Company Description The Rawson Property Group is a full-service estate agency group operating throughout Southern Africa. The company was founded in 1982 and has entrenched itself as a market leader in residential sales and rentals, auctions, property development and commercial sales and rentals. In December 2014, the Rawson Property Group was awarded six...

Accounting & Operations Assistant - Part time 2-6 days per month (weekdays only). Must be able to come into office in Woodstock. Drivers License, Car & lap top would be a bonus. - Manage accounts with suppliers (invoices, statements, credit notes) - Manage accounts with clients (invoices, statements, credit notes) - Process orders with suppliers, handle...

My client, a stable and successful leader in their field in the wholesale and distribution sector, is in search of a hands-on Company Accountant or Financial Manager to take charge of the organization's financial health. You will oversee the accounting function, ensuring precise financial reporting, and managing day-to-day financial operations. As the...

My client, a stable and successful leader in their field in the wholesale and distribution sector, is in search of a hands-on Company Accountant or Financial Manager to take charge of the organization's financial health. You will oversee the accounting function, ensuring precise financial reporting, and managing day-to-day financial operations. As the...

**Responsibilities**:_ - Create and/or revise cable harness drawings using Visio - Prepare bills of materials, assembly documents, layout work, and provide supplier contact - Assist with sourcing components, obtaining quotes, and compiling customer quotes - Assist with data pack preparation - Provide vendor documentation control - **Qualifications**_ -...

**Duties**: - Data entry of quotes in client online systems & internal ERP - review of supplier proposals including control units and conformity to client requirements - verification of the currency to be used - transmission of quotes to the manager - uploading to relevant systems for submission on approval - Validation of client orders on receipt -...

Our client is currently seeking the services of a part-time, experienced Bookkeeper. Minimum requirements: - Bookkeeping/accounting-related qualification an advantage - At least 5 years' experience in a similar accouting/bookkeeping role - Pastel Partner/XERO accounting software experience essential - Excellent numerical skills, MS Office with advanced...

Semper is one of Africa’s leading property management software systems. Our comprehensive SAAS solutions streamline hotel and restaurant operations. We're a fast-growing fun company that's looking to expand our client base. **What you’ll do**: - Work with your senior sales rep to prospect and set meetings - Sourcing sales opportunities through...