Workforce Analyst, Aws Support Engineering

Bachelor's degree or equivalent - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - 2+ Years of experience in a Real Time Analyst / Workforce Management role - Knowledge of Real Time Monitoring, Intraday reporting, schedule adherence,...

About the RoleWe are seeking a highly skilled Workforce Analyst to join our team at Amazon Development Centre (South Africa) (Proprietary) Limited. As a Workforce Analyst, you will play a critical role in ensuring the optimal deployment of our workforce to meet the needs of our customers.Key ResponsibilitiesProvide support in creating and communicating site...

2+ years of previous experience in a workforce management role, such as a real time analyst or workforce analyst - 3+ years of previous experience in a contact center environment using contact center technologies, such as IEX & Nice or similar - Bachelor's degree in an analytical or business field, or comparable business experience with some technical...

Job ID: 2792821 | Amazon.com Services LLC Success in any organization begins with its people and having a comprehensive understanding of our workforce and how we best utilize their unique skills and experience is paramount to our future success. Come join the team that owns the technology behind key AWS people planning products, services, and metrics. We...

4+ years of working cross functionally with tech and non-tech teams experience - 4+ years of team management experience - 4+ years of cross functional project delivery experience - 4+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements Amazon has built a reputation...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.The AWS Trust & Safety team (T&S) is the customer facing team in AWS Support responsible for enforcing AWS’s Acceptable Use Policy...

About the RoleWe are seeking an experienced Real Time Workforce Analyst to join our AWS Support Engineering team. As a key member of our team, you will be responsible for real-time monitoring and reporting of schedule deviations, such as absenteeism, late login, early logout, and other schedule non-adherence.Key ResponsibilitiesReal-time monitoring &...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....

5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of team management experience - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements Amazon has built a reputation...

About the RoleAmazon Development Centre (South Africa) (Proprietary) Limited is seeking a highly skilled Workforce Analyst to join our AWS Trust & Safety team. As a Workforce Analyst, you will play a critical role in supporting the creation and communication of site and profile-level short-term capacity plans to proactively manage known or projected capacity...

About the RoleWe are seeking a highly skilled Workforce Analyst to join our AWS Trust & Safety team in Cape Town, South Africa. As a Workforce Analyst, you will play a critical role in supporting the creation and communication of site and profile-level short-term capacity plans to proactively manage known or projected capacity risks.Key...

About the RoleWe are seeking an experienced Real Time Workforce Analyst to join our team at Amazon Development Centre (South Africa) (Proprietary) Limited - A78. As a key member of our AWS Support Engineering team, you will be responsible for real-time monitoring of service levels and site performance to ensure effective management of the incoming and...

5+ years of program or project management experience - 5+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience working cross functionally with tech and non-tech teams - 3+ years previous experience in a Workforce Management...

About the RoleAmazon Web Services (AWS) is seeking a highly skilled Real Time Analyst to join our Support Engineering team. As a Real Time Analyst, you will play a critical role in ensuring the effective management of our support operations, including real-time monitoring of service levels and site performance.Key ResponsibilitiesMonitor and analyze...

Job Title: Workforce Management AnalystTFG Human Resources is seeking a highly skilled Workforce Management Analyst to join our team. As a key member of our Human Resources department, you will be responsible for developing business staffing and scheduling plans, models, and forecasting for our retail operations environment.Key Responsibilities:Develop...

Work hard, have fun, and make history at AWS! Amazon Web Services has been rated one of the most admired companies globally, both for Innovation and Customer Service. At AWS Kumo, you will be on the forefront of driving Cloud innovation for industry leaders around the globe.Kumo (pronounced ‘Koo-mo’, the Japanese word for "cloud") is the global product...

Work hard, have fun, and make history at AWS! Amazon Web Services has been rated one of the most admired companies globally, both for Innovation and Customer Service. At AWS Kumo, you will be on the forefront of driving Cloud innovation for industry leaders around the globe.Kumo (pronounced ‘Koo-mo’, the Japanese word for "cloud") is the global product...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. At Amazon Web Services (AWS) we work hard, play hard and make history. We believe that work should be a fun place where you can...

DESCRIPTION Are you interested in joining a rapidly growing team who are actively engaged in bolstering the AWS Marketplace Seller experience and innovating at the cutting-edge of software technology? Are you ready for an opportunity to unleash your creativity, engage in challenging problem-solving and drive change? Come join the AWS Marketplace Team as we...

Are you interested in joining a rapidly growing team who are actively engaged in bolstering the AWS Marketplace Seller experience and innovating at the cutting-edge of software technology? Are you ready for an opportunity to unleash your creativity, engage in challenging problem-solving and drive change? Come join the AWS Marketplace Team as we reshape the...