Technical Writer, Aws Knowledge Services, Aws Support

4 weeks ago


Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

3+ years of experience as a technical writer or editor of technical documentation.
- 3+ years of experience delivering content publication plans or managing multiple projects.
- 2+ years of experience using HTML for web content.
- Experience using data analytics to measure content performance and identify actionable insights.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small
Amazon Web Services has an opening for a Technical Writer located in Seattle, WA who thrives in a dynamic, fast-paced environment and has a content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining high-quality knowledge base content for technical and non-technical audiences.
Key job responsibilities
**The primary responsibilities for a Technical Writer include**:

- Collaborate with AWS Support Engineers to optimize and maintain internal and external content for usability and accessibility, while maintaining a high bar for quality.
- Triage internal and external customer feedback on knowledge base articles and take action to prioritize feedback.
- Work with AWS Support authors to create and edit knowledge base content describing AWS Services and troubleshooting processes.
- Work directly with development teams, AWS Support stakeholders, and other Technical Writers to produce world-class knowledge base articles.
- Work collaboratively with internal and external global stakeholders to conceptualize and develop content that strengthens the AWS brand.
- React to escalating customer pain questions and quickly turn around content to help address emerging customer issues.
- Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS.

About the team
About AWS
Diverse Experiences
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
- Possess a strong desire to learn new technologies, the curiosity to figure out how things work, and a passion for improving the customer experience.
- Experience working on technical content for developers, DevOps professionals, and end users.
- Experience working with technical customer service organizations.
- Experience in project management.
- Familiarity with AWS services.



  • Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    3+ years of experience as a technical writer or editor of technical documentation. - 3+ years of experience delivering content publication plans or managing multiple projects. - 2+ years of experience using HTML for web content. - Experience using data analytics to measure content performance and identify actionable insights. AWS Sales, Marketing, and...


  • Cape Town, South Africa AWS EMEA SARL (South Africa) - H01 Full time

    Currently in your final year of a degree in Computer Science / Engineering / Mathematics / Technology / Related science/technical field. - Interest and aptitude to learn about and deliver cloud-based solutions to customers. - Knowledge of one of the programming languages like Java, Python, Ruby, Node.js, C#, or C++ OR the interest and technical ability to...


  • Cape Town, South Africa Amazon Web Services SA Pvt Ltd Full time

    Technical degree (i.e. Computer Science) or relevant work experience required. Substantial experience in programming, systems architecture or systems administration. Experience conducting classroom training for related technology products and services. Excellent oral presentation skills, interpersonal communication, and writing skills. Recent coding...


  • Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    3+ years of engineering team management experience - 7+ years of engineering experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering...


  • Cape Town, South Africa Network Contracting Full time

    **Required**: A numerate honours degree (e.g. Computer Science, Mathematics, Engineering). Ability to develop technical solutions and functional specifications based on business requirements. Knowledge of leading technologies including AWS certifications such as AWS Certified Solutions Architect, AWS Certified DevOps Engineer, or AWS Certified SysOps...

  • Technical Specialist

    2 months ago


    Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    2+ years experience in a Trust and Safety or similar environment working with issues related to online abuse AND a High School Diploma is a minimum requirement AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small AWS Trust & Safety (T&S) is a global team that...


  • Cape Town, South Africa Amazon Dev Centre South Africa Full time

    Degree in Computer Science/Information Technology or equivalent - Experience in software development - Experience as a Software Development Manager, including building teams from scratch - Knowledge and experience with one or more development methodologies - Experience with managing globally distributed teams Job summary Kumo (pronounced ‘Koo-mo’, the...


  • Cape Town, South Africa DataTech Recruitment Full time

    In this role, you'll be a key player in: - Guiding Clients to the Cloud: Conduct Migration Readiness Assessments to ensure smooth transitions to AWS. - Optimizing Existing Solutions: Lead Well-Architected Reviews (WARs) for existing workloads, maximizing performance and efficiency. - Collaborative Problem-Solving: Partner with clients through technical...


  • Cape Town, South Africa DataTechRecruit Full time

    AWS Solutions Architect Architect Cape Town - Western Cape - South Africa In this role, you'll be a key player in: - Guiding Clients to the Cloud: Conduct Migration Readiness Assessments to ensure smooth transitions to AWS. - Optimizing Existing Solutions: Lead Well-Architected Reviews (WARs) for existing workloads, maximizing performance and...


  • Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full time

    2+ years experience in a Trust and Safety or similar environment working with issues related to online abuse AND a High School Diploma is a minimum requirement AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small Key job responsibilities Own AWS customer...

  • Cloud Support Eng. I

    7 months ago


    Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full time

    1+ years of software development, or 1+ years of technical support experience - Experience troubleshooting and debugging technical systems This Analytics role supports our services that focus on Analytic technologies, including Kinesis, Elasticsearch, Cloudsearch, and Redshift. If you fit the description, you might be the person we are looking for! We are...


  • Cape Town, South Africa Amazon Web Services South Africa Pvt Ltd Full time

    Technology related sales, consulting or business development experience - Ability to build and deliver against a plan for your territory which meets or exceeds revenue targets - Entrepreneurial “builder” mentality - Comfortable delivering results amid ambiguity and change - Excellent verbal and written communication skills As a Startup Account Manager,...


  • Cape Town, South Africa Amazon Web Services SA Pvt Ltd Full time

    Experience conducting classroom training for related technology products and services. - Technical degree (i.e. Computer Science) or relevant work experience required. Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. Low...


  • Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    PhD, or Master's degree and 6+ years of applied research experience - Experience programming in Java, C++, Python or related language - Experience with neural deep learning methods and machine learning We are a new team in AWS' Kumo organisation - a combination of software engineers and AI/ML experts. Kumo is the software engineering organization that...


  • Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    4+ years of CS, CE, ML or related field experience - Experience programming in Java, C++, Python or related language - Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing - Degree in Computer Science / Computer Engineering /...


  • Cape Town, South Africa Amazon Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....


  • Cape Town, South Africa Amazon Dev Centre South Africa Full time

    3+ years of engineering team management experience - 7+ years of engineering experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering...


  • Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    Experience in patents or publications at top-tier peer-reviewed conferences or journals - Experience programming in Java, C++, Python or related language - Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing - 4+ years of CS, CE,...

  • AWS Cloud Engineer

    4 days ago


    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Job OverviewThe Legends Agency is seeking a highly skilled AWS Full Stack Developer to join our team. As a key member of the team, you will play a pivotal role in development of high-performance applications and managing the AWS infrastructure.About UsWe are a Cape Town-based company that offers hybrid and remote work options. Our company culture values...


  • Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    Familiarity with Web Technologies and the Internet - Ability to learn new technologies and stay current with related field information - Familiarity with basic tech terms and ability to interpret it to customers - 2 years Experience working directly with customers to resolve issues - Complex billing systems - Excellent oral and written communication skills -...