Operational Support Specialist

3 days ago

Durban, South Africa BET Software Full time

**We Want You**:
Are you ready to unleash your operational superpowers and embark on an exciting journey? BET Software, the leading innovator in betting software solutions, is seeking an **Operational Support Specialist** to join our dynamic Team. If you're passionate about technology, love solving puzzles, and have a knack for keeping things running like a well-oiled slot machine, then this is the job for you

As an Operational Support Specialist, you'll take center stage as the guardian angel of our esteemed betting company clients. Your mission, should you choose to accept it, is to ensure software systems glide effortlessly through the digital realm. You'll be the ultimate troubleshooter, taking on technical challenges and smashing them to smithereens

**You Bring**:

- Strong written and verbal communication skills.
- Good interpersonal skills and technical capabilities.
- Excellent problem-solving and attention to detail.
- The ability to multitask in a deadline-driven environment and show initiative.
- Strong organisational and resourceful capabilities.
- A high level of attention to detail and showing resilience.
- An understanding of the betting industry.
- An understanding of DB’s and betting/deposit/withdrawal systems.
- Experience with SQL.
- Experience with conducting risk-based investigations, including anti-money laundering.

**What You’ll Do**:

- Providing day-to-day support to operational Teams from our betting company clients.
- Ensuring proper investigations are conducted when responding to queries or escalating to internal Teams.
- Customer journey improvement and support where needed by operations.
- System monitoring: continuously monitoring the software systems used by betting company clients, proactively identifying potential issues, and taking appropriate action to prevent disruptions.
- Working closely with product Teams to effectively integrate, manage, support and report on new products.
- Incident management: acting as the primary point of contact for betting company clients during critical incidents, ensuring timely resolutions and minimising downtime.
- Incident reporting: ensuring high level incident reports are documented, reviewed, and submitted to stakeholders in a timely manner.
- Stakeholder communication: liaising with internal Teams, including customer support, finance, marketing, and technology, to ensure effective coordination, timely information sharing, and alignment of operational objectives.
- Mandatory testing: ensuring the necessary steps are taken to conduct and review test cases during software releases.
- Customer support: providing exceptional customer support by addressing customer queries, troubleshooting account issues, and resolving disputes in a timely and professional manner.
- Continuous learning: staying abreast of industry trends, emerging technologies, and advancements in betting platforms and systems, to enhance personal knowledge and contribute to ongoing improvements in operations.
- Facilitate mentoring and coaching as required.
- Be actively involved in the recruitment of new Team Members when necessary.
- Oversee all aspects of the Team by facilitating and resolving issues through effective problem solving and communication skills.
- Maintain a current and future skills matrix for your Team.
- Create a culture for Teams that is aligned to BET values.
- Be available and on call after normal operational hours to support relevant Teams during instances where disaster management is needed, and for live issue management and live deploys.
- Any ad hoc tasks.

**The Company We Keep**:
At BET Software, we don't just recruit talent, we cultivate it. Our learning and development programmes, our various opportunities for growth, and our well-deserved incentives are what keep our All-Star Team the best amongst the rest.

  • Operations Support Specialist

    4 weeks ago

    Durban, KwaZulu-Natal, South Africa West Coast Personnel Full time

    PURPOSE OF THE JOBWest Coast Personnel seeks to appoint a highly skilled Operations Support Specialist to provide vital support to drivers after the completion of transport drops. Candidates should possess a Grade 12 qualification and at least 2 years of experience as a clerk in a manufacturing environment. The estimated annual salary for this position is...

  • Operations/general Manager

    1 week ago

    Durban, South Africa Specialist Confectionery Full time

    A successful specialist confectionery business requires an **Operations / General Manager** to manage the people, products, processes and output of the entire confectionery production in Durban / KZN The company's new production operations will be in PineTown, KZN, which is where the production manager will be based Must have at least 5 years experience...

  • Administrative Support Specialist

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa Wasteplan Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Wasteplan. In this role, you will provide critical support to the Operations department, ensuring seamless day-to-day operations and effective communication with clients, service providers, and internal teams.

  • Technical Support Specialist

    4 weeks ago

    Durban, KwaZulu-Natal, South Africa Signa Opportunity Full time

    Job Title: Technical Support SpecialistAbout the Company: Signa Opportunity is a dynamic organization seeking to enhance IT operations and develop innovative solutions.Job Description:The Technical Support Specialist will assist the IT team in providing technical support, developing system solutions, and contributing to software development projects. This...

  • Technical Support Specialist

    7 months ago

    Durban, South Africa Tryon Consultancy Full time

    Durban based company seeks a Technical Support Specialist to join the team, **Requirements**: Trade qualification as Millwright, Diesel Mechanic, or Low voltage electrician. 5 Years Supervisory experience in a workshop or engineering environment 3 years’ experience in cost control of annual operational budget 2 years technical experience on all...

  • Logistics Operations Specialist

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa HR Genie Full time

    Job Description: Logistics Operations SpecialistWe are seeking a skilled Logistics Operations Specialist to join our team at HR Genie. As a key member of our logistics team, you will be responsible for enhancing the efficiency and effectiveness of our export and logistics operations. Your primary focus will be on process analysis, operations improvement, and...

  • Administrative Support Specialist

    2 months ago

    Durban, KwaZulu-Natal, South Africa BCFMIKZN Full time

    We are seeking a skilled and detail-oriented Administrative Support Specialist to join our team at BCFMIKZN. This role is perfect for individuals who enjoy working in a fast-paced environment, handling multiple tasks, and providing exceptional customer service.As an Administrative Support Specialist, you will be responsible for:

  • Operations Specialist

    7 days ago

    Durban, South Africa Zeelo Full time

    **Job Description: Operations Specialist** Location: Durban, KZN **Salary**: Dependent on Experience or a hard working, detail-oriented and driven Operations Specialist looking to take their career to the next level as an important part of the team in a high growth startup. As a service business, Operations is at the core of what we do. At Zeelo, we are...

  • Financial Operations Specialist

    4 weeks ago

    Durban, KwaZulu-Natal, South Africa Signa Opportunity Full time

    **Job Description:** Financial Operations SpecialistWe are seeking an experienced Junior Accountant to join our team as a Financial Operations Specialist. This role involves supporting clients' financial operations by maintaining accurate inventory records, processing daily transactions efficiently, and adhering to standard accounting...

  • Sales Support Specialist

    7 months ago

    Durban, South Africa Exclusive Networks Full time

    **EXCLUSIVE NETWORKS**|** **Introduction** "Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with...

  • IT Support Specialist

    1 month ago

    Durban, KwaZulu-Natal, South Africa Talent Scout Recruitment Full time

    About the Role:We are seeking a highly skilled IT Support Specialist to join our team at Talent Scout Recruitment. This is an exciting opportunity for a technical professional to work with our clients in providing exceptional IT support services.Key Responsibilities:Install, configure, and maintain computer hardware, software, systems, networks, printers,...

  • IT Infrastructure Support Specialist

    1 month ago

    Durban, KwaZulu-Natal, South Africa Rakkgalakane Full time

    Job SummaryWe are seeking an experienced IT Infrastructure Support Specialist to join our team at Rakkgalakane. The successful candidate will be responsible for providing exceptional support to our users, ensuring the smooth operation of our IT systems, and contributing to the growth and success of our organization.Key Responsibilities:Provide first-level...

  • Procurement Operations Specialist

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa Tower Group Full time

    Job Title: Procurement Operations SpecialistThe Tower Group is seeking a skilled Procurement Operations Specialist to join our team. This role will be responsible for providing administrative support to the Machinery Team, with a focus on order management and stock control.Key Responsibilities:• Maintenance of customer and vendor information in...

  • Administrative Support Specialist

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa PL GiftGivers Full time

    Company OverviewWe are PL GiftGivers, a dynamic organization seeking an experienced Administrative Support Specialist to join our team. This role is ideal for individuals with strong organizational skills and excellent communication abilities.Salary and BenefitsThe successful candidate will receive a competitive salary of approximately £25,000 per annum,...

  • Desktop Support Specialist

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa IOCO Full time

    Job Title: Desktop Support SpecialistWe are seeking a skilled Desktop Support Specialist to join our team at iOCO Infrastructure Services. As a key member of our support team, you will provide timely and effective technical assistance to clients or customers on-site.In this role, you will be responsible for:Assisting in 1st/2nd line technical supportCall...

  • Technical Support Specialist

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa IT Naledi Solutions Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at IT Naledi Solutions. As an IT Field Technician, you will be responsible for providing technical support to customers, resolving hardware and software issues, and ensuring that all service calls are completed efficiently and effectively.

  • Delivery Driver

    2 weeks ago

    Durban, South Africa Specialist Confectionery Full time

    A successful specialist confectionery business requires a Delivery Driver to deliver confectionery products to our Durban branches The company's main operations are in Pretoria West and the delivery functions will span Pretoria and Midrand suburbs and townships. - Excellent customer service and people management skills required - Good communicator both...

  • Financial Operations Specialist

    6 days ago

    Durban, KwaZulu-Natal, South Africa Tower Group Full time

    Tower Group is a leader in the automotive industry, seeking a highly skilled Financial Operations Specialist for a fixed-term contract.The ideal candidate will possess a strong understanding of financial management principles and a proven track record in similar positions within the automotive industry.The successful candidate will be responsible...

  • Junior Operations and Technical Specialist

    5 months ago

    Durban, South Africa BET Software Full time

    **We Want You**: **You Bring**: - Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience and strong willingness to learn). - Basic understanding of computer systems and network principles. - Strong attention to detail and a keen interest in learning technical concepts. - Excellent communication and...

  • Technical Support Specialist

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa Signa Opportunity Full time

    About Signa OpportunityWe offer a competitive salary of R150,000 - R180,000 per annum.Job DescriptionAs a Technical Support Specialist at Signa Opportunity, you will be responsible for providing technical assistance to end-users, troubleshooting hardware, software, and network issues. You will also assist in the development and implementation of system...