Operational Support Specialist

2 weeks ago


Durban, South Africa BET Software Full time

**We Want You**:
Are you ready to unleash your operational superpowers and embark on an exciting journey? BET Software, the leading innovator in betting software solutions, is seeking an **Operational Support Specialist** to join our dynamic Team. If you're passionate about technology, love solving puzzles, and have a knack for keeping things running like a well-oiled slot machine, then this is the job for you

As an Operational Support Specialist, you'll take center stage as the guardian angel of our esteemed betting company clients. Your mission, should you choose to accept it, is to ensure software systems glide effortlessly through the digital realm. You'll be the ultimate troubleshooter, taking on technical challenges and smashing them to smithereens

**You Bring**:

- Strong written and verbal communication skills.
- Good interpersonal skills and technical capabilities.
- Excellent problem-solving and attention to detail.
- The ability to multitask in a deadline-driven environment and show initiative.
- Strong organisational and resourceful capabilities.
- A high level of attention to detail and showing resilience.
- An understanding of the betting industry.
- An understanding of DB’s and betting/deposit/withdrawal systems.
- Experience with SQL.
- Experience with conducting risk-based investigations, including anti-money laundering.

**What You’ll Do**:

- Providing day-to-day support to operational Teams from our betting company clients.
- Ensuring proper investigations are conducted when responding to queries or escalating to internal Teams.
- Customer journey improvement and support where needed by operations.
- System monitoring: continuously monitoring the software systems used by betting company clients, proactively identifying potential issues, and taking appropriate action to prevent disruptions.
- Working closely with product Teams to effectively integrate, manage, support and report on new products.
- Incident management: acting as the primary point of contact for betting company clients during critical incidents, ensuring timely resolutions and minimising downtime.
- Incident reporting: ensuring high level incident reports are documented, reviewed, and submitted to stakeholders in a timely manner.
- Stakeholder communication: liaising with internal Teams, including customer support, finance, marketing, and technology, to ensure effective coordination, timely information sharing, and alignment of operational objectives.
- Mandatory testing: ensuring the necessary steps are taken to conduct and review test cases during software releases.
- Customer support: providing exceptional customer support by addressing customer queries, troubleshooting account issues, and resolving disputes in a timely and professional manner.
- Continuous learning: staying abreast of industry trends, emerging technologies, and advancements in betting platforms and systems, to enhance personal knowledge and contribute to ongoing improvements in operations.
- Facilitate mentoring and coaching as required.
- Be actively involved in the recruitment of new Team Members when necessary.
- Oversee all aspects of the Team by facilitating and resolving issues through effective problem solving and communication skills.
- Maintain a current and future skills matrix for your Team.
- Create a culture for Teams that is aligned to BET values.
- Be available and on call after normal operational hours to support relevant Teams during instances where disaster management is needed, and for live issue management and live deploys.
- Any ad hoc tasks.

**The Company We Keep**:
At BET Software, we don't just recruit talent, we cultivate it. Our learning and development programmes, our various opportunities for growth, and our well-deserved incentives are what keep our All-Star Team the best amongst the rest.



  • Durban, South Africa Africa Health Research Institute Full time

    The Junior IT Support Specialist will ensure that end users receive optimal IT support in a timely manner. The incumbent will work closely with the Senior IT Support Specialist to provide end-user IT support. This position is based in our Durban campus. Minimum Qualification - Professional information technology certificates such as A+ ,N+ ,INET MOUS,...


  • Durban, South Africa F and G Sourcing Specialist Full time

    Our reputable Retail client based in La Lucia, Durban, is seeking a skilled **IT Security Specialist **to join their team. **Salary**: R15 000 - R35 000 Per Month (based on experience) **Introduction**: The Security Specialist will provide support to infrastructure and systems at a technical/security level, mediate/facilitate with Third Parties to assist...

  • Operations Specialist

    4 weeks ago


    Durban, South Africa Metamorphosis Integrated Solutions Full time

    Operations Specialist (Executive Functioning Focus) - Remote **Responsibilities**: **Proposal Writing**: Craft compelling and well-structured proposals that effectively communicate our services and engage potential clients. **Client Engagement**: Proactively reach out to clients, nurture relationships, and provide excellent customer service by promptly...


  • Durban, South Africa Kuehne+Nagel Full time

    We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. - ** Your Role **:The Operational Service Representative is responsible for ensuring that our internal customers’ experience is a positive one each and every time they engage with the Operational Care Center....

  • Operations Specialist

    4 weeks ago


    Durban, South Africa Zeelo Full time

    **Operations Specialist (Monthly Contract)**: **Location**:Durban, KZN **Salary**:R18,000 - R25,000 per month depending on experience **Shift**: Monday to Friday with occasional overtime on weekends **Shift times**: 16:00 to 01:00 We are looking for a hard working, detail-oriented and driven Operations Specialist looking to take their career to the next...


  • Durban, South Africa Impactful Specialist Solutions Full time

    Our client has an exciting opportunity for the South African youth in Kwa-Zulu Natal to take part in a 12-months Technical Support Learnership. If you are looking to learn more about Technical Support in different business units in an organization such as IT Technician this opportunity is for you.This Learnership will equip qualifying learners with...

  • Machine Operator

    4 weeks ago


    Durban, South Africa Labour Recruitment Specialist Full time

    Our client in Production and Manufacturing sector, is looking for seasonal employees with previous experience in the Cold storage and Fruit Handling industry, available to start work immediately, with traceable references and of sober habits for the following job function: - Reach Truck or Forklifts operators(minimum 3 years exp.) **NB: ONLY APPLY IF YOU...


  • Durban, South Africa Promobasket South Africa Full time

    **About Us** Promobasket is part of the **Inspire Group**, which is the leading pan-African promo business with offices in 10 countries and clients in 40+ countries. The company is globally recognized through its membership in the Global Identity Network led by America’s largest promo supplier, Staples Promotional Products. Our specialty lies in providing...


  • Durban, South Africa NDC Personnel & Contractors Full time

    Are you a **Procurement Specialist** with experience and knowledge of strategically acquiring, negotiating, managing, and evaluating contracts within a specific category? NDC Personnel & Contractors has partnered with an **FMCG** team in **KwaZulu-Natal** to find a **Procurement Specialist** to help them meet business needs while ensuring optimal value. As...

  • Bakery Specialist

    1 month ago


    Durban, South Africa Star Retailers Full time

    **URGENTLY SEEKING A BAKERY SPECIALIST** Our group based in Durban is urgently seeking a Bakery Specialist to oversee the bakery managers of the group. **Essential Duties and Responsibilities** - Manage and support retail bakery teams and initiatives. - Assist in bakery and deli training and merchandising. - Develop constructive and cooperative working...

  • Machine Specialist

    4 weeks ago


    Durban, South Africa O'Brien Recruitment Full time

    We are currently recruiting for a Machine Specialist (Packaging) at a multinational company within the FMCG industry The key purpose of this role is to maintain, repair ad optimize plant and associated devices to ensure plant availability and product quality at minimum cost without sacrificing **Requirements**: - N6 Technical qualification or higher -...

  • IT Support Specialist

    1 month ago


    Durban, South Africa Métier Mixed Concrete Full time

    The ideal applicant must have excellent organizational skills with an energetic and flexible disposition. They must have the ability to work under pressure and a willingness to work irregular or extended hours. A minimum of three years’ experience in production / manufacturing management, or construction management. **QUALIFICATION**: - Minimum Grade 12...


  • Durban, South Africa Communicate Recruitment Full time

    A reputable investment fund manager is looking for a Portfolio Operations Manager. **Job & Company Description**: This company supports and improves business growth for SME’s by providing them with skills development and market access. They have over 6 decades of experience in investments, finance, and management consulting. As the Portfolio Operations...


  • Durban, South Africa RCL FOODS Careers Full time

    Vector Logistics is in search for a Talent and Onboarding Support to join our HR Team. The role will be based in Westville and report to the Talent Specialist.The incumbent will be required to provide day to day administrative support to the talent acquisition team and assist with all recruitment related functions as per the team’s directive.


  • Durban, South Africa Pro Select Consulting Full time

    Our client - in the Retail sector is recruiting for a Senior Audit Specialist that will be responsible for leading and executing internal audit engagements to assess and evaluate the effectiveness of internal controls, risk management processes, and operational procedures within the retail organization. The role involves identifying areas for improvement and...


  • Durban, South Africa Adcorp Holdings Full time

    **Synopsis** Calling all Employee Relations professionals with a passion for shaping positive workplace environments. Our client, a leading organisation in the business, commerce, and management industry, is seeking an Employee Relations Specialist to join their dynamic team. Your role would be to provide specialist advice and support related to employee...


  • Durban North, South Africa Tych Business Solutions Full time

    HRIS & Analytics Specialist responsibilities include gathering data, improving the performance of various HRIS throughout an organization, and making recommendations to improve performance metrics across departments. **Main Responsibilities**: - Develop and implement new processes and systems for efficient HR management. - Optimize HRIS processes,...

  • Network Specialist X2

    4 weeks ago


    Durban, South Africa HR Genie Full time

    Our client a global tech firm is seeking 2 Network Specialists to join their team in Durban. They offer stability, growth, attractive salary along with excellent benefits and a great working environment. As a Network Specialist, you'll provide the company with a wide range of network services and support. You will manage our internal networks, providing...


  • Durban, South Africa BASHR Consulting Full time

    **Job Details**: **Department** **IT** **Minimum experience** **Director** **Company primary industry** **Information Technology and Services** **Job functional area** **Information Technology** **Salary** **R1 300 000 - R15 200 000 per annum** Our client is a fast-growing tech-firm in the heart of Johannesburg is seeking a Data Center...


  • Durban, South Africa Affirmative Portfolios Full time

    **Human Resources** **Durban** ***: **Employee Relations Specialist** **Durban** **12 Month Contract** **Purpose of the role**: To provide sound, effective service, advise and support on employee relations matters to line managers and the broader HR team. The ER Specialist will ensure that the company’s policies and procedures are maintained at a high...