
Centralized Services Technician
3 weeks ago
_**Position Overview**:_
Working hours: 4 PM EST - 12 AM EST
- **Responsibilities**_
The responsibilities of our Centralized Services Technician revolve around managing and supporting critical IT services and infrastructure that are centralized within our organization. Some responsibilities include but are not limited to:
- **Security and Compliance**: Implement security measures and protocols to protect systems in centralized manner via available tools or manually (where applicable). Ensure compliance with industry regulations and best practices
- **Backup and Disaster Recovery**: Maintain healthy backups for all clients by addressing backup alerts, reconciling backup jobs against documented policies, develop policies etc.
- **Automation and Optimization**: Identify opportunities for automation and process optimization to improve the efficiency and reliability of centralized services. Relieve other delivery areas of manual work, analyze reactive service and provide guidance for improvements. Assistance with conducting analysis of new technologies and recommendations for internal tool stack development.
- Fleet management through our RMM tool
- Agent Maintenance & Deployment
- Administration of Endpoint Detection and Response Platform, Managed Backup Platforms, Client Experience Platform
- Maintenance of vendor API integrations throughout the internal tech stack
- Directory management (Active Directory & Azure AD)
- Endpoint policy management (Group Policy & Intune)
- Microsoft Azure tenant management, Microsoft Office 365 tenant management
- Security toolset management (EDR and MDR)
- **Standardization**: Participate in the creation of a set of standards to follow for all tasks related to centralization
- **Product and Service Knowledge**:Proactively review and test new services and products to increase overall success and optimalization of the organization.
- **Incident Response**: Respond to and resolve incidents related to centralized services, coordinating with other IT teams as needed.
- **Collaboration**: Collaborate with cross-functional IT teams to ensure seamless integration of centralized services with other IT components. Providing assistance to the service team as required on relevant areas of experience
- Provide after-hours (6PM to 11.30PM EST, and 6AM to 8AM EST) support to our clients as needed
- **Requirements**:_
- Incredible sense of pride and passion for what you do and a desire to help your teammates
- 5+ Years in the IT Field, MSP experience preferred
- BA or relevant certifications and working experience
- Experience working as part of a team
- Experience using an issue or ticket tracking system and RMM tools (Experience working with the Connectwise family of products (Connectwise Automate, Control, Brightgauge) an asset)
- Strong communication skills (written & verbal)
- Ability to learn new technologies and systems quickly
- Ability to work through issues methodically
- Ability & willingness to properly document processes and code
- Ability to work independently
- Great project management skills
- Knowledge of cybersecurity and privacy principles, previous exposure to security frameworks is preferred
- Experience managing Windows desktop and server operating systems environments
- Experience and knowledge required to manage an Azure tenant, Hyper-V environment, experience with management of networking (Cisco, Meraki is preferred)
- Proficiency with PowerShell, Python, Bash, or JavaScript
- Strong technical expertise in server administration, networking, cloud computing, and IT security.
- Exceptional problem-solving skills with a keen eye for detail and a proactive approach to IT management.
- Familiarity with IT service management best practices and methodologies.
- **KPIs**:_
- Alarms
- Number of alarms and response time
- Backups
- Patch Compliance Rate:
- The percentage of systems that are up to date with the latest patches and updates.
- System Performance Metrics:
- Various metrics like server load, network latency, storage utilization, etc., which provide insights into the performance of the systems
If you are interested in the role, we would love to hear from you
Please use this link below to start your assessments.
**Job Types**: Full-time, Permanent
**Salary**: From R210.00 per hour
Expected hours: No less than 40 per week
Application Question(s):
**Language**:
- English (required)
-
Diagnostic Motor Vehicle Technician
3 weeks ago
Johannesburg, South Africa SydSen Recruit Full timeGauteng - , - Johannesburg Central - Negotiable - Monthly - (Negotiable) - Qualified Diagnostic Vehicle Technician - Johannesburg Central - Gauteng - A upmarket Motor Dealership in the Johannesburg Central area is looking for a **qualified Diagnostic Vehicle Technician** to join their service team. **Requirements**: - Matric - Trade Test Certificate (not...
-
Senior Service Technician
3 weeks ago
Johannesburg, South Africa JSM Business Services Full timeOur client, a leading supplier, agent and manufacturer of large-scale machinery for food and beverage manufacturers across the globe, is looking to employ an experienced, hard-working and capable artisan in the role of senior service technician involved in the installation, maintenance & servicing can seamers and end-of-line packaging machinery, for food and...
-
Ftth Technician
2 weeks ago
Johannesburg, South Africa Fibre to the ground telecoms(pty)Ltd Full timeFTTG (Pty) Ltd is looking for FTTH Technicians who were working for Openserve. Valid Driver's License X Salary Ref Letter from manager or previous service provider. Performance driven Must be available In Gauteng Central and North Eastern Region (GC & NER) **Salary**: From R100,00 per week Ability to Commute: - Johannesburg, Gauteng (required)
-
Refurb Centre Technician
3 weeks ago
Johannesburg, South Africa HRS Staffing Solutions Full time**Gauteng**, JHB - Central** **(Market related, Negotiable)** **REFURB CENTRE TECHNICIAN - EAST RAND** **A well-established International Company is looking to hire a Refurb Centre Technician to be based at their premises on the East Rand.** **Requirements**: - **Matric or N3 or equivalent** ***: - **Able to repair and paint trucks cabs** ***: -...
-
Motor Vehicle Technician
2 weeks ago
Johannesburg, South Africa SydSen Recruit Full timeMotor Vehicle Technician - Johannesburg Central, Gauteng Our client is on the lookout for a skilled and dedicated Motor Vehicle Technician to join their dynamic team. **Experience Required**: - Minimum 3 years of experience as a Motor Vehicle Technician (required) - Qualified Technician - Strong communication skills **Responsibilities**: - **Servicing...
-
Central Reservation Services Representative
4 days ago
Johannesburg, Gauteng, South Africa Orion Hotel Group Full timeRole Summary:This is an exciting opportunity to join the Orion Hotel Group as a Central Reservationist. In this role, you will be responsible for handling all aspects of reservations and bookings, ensuring that every guest has an unforgettable experience.Responsibilities Include:Handling guest inquiries and resolving issues promptly and...
-
Service Technician
4 weeks ago
Johannesburg, South Africa Mass Staffing Projects Full timeLooking for a fresh start? If you are a Service Technician in the manufacturing industry, located in Johannesburg, this position is for you! **Requirements**: - Matric - Mechanical qualification - Trade test - At least 1 year post trade experience
-
Central Reservations Agent
3 weeks ago
Johannesburg, South Africa Minor Hotels Full time**Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties,...
-
Services Technician
4 weeks ago
Johannesburg, South Africa Dimension Data Full time**Job Description Summary** The Services Technician takes responsibility for the basic equipment setup and configuration of associated software at client sites. They collaborate and work closely with the Engineering organization to provide install and break or fix functions for clients. Individuals in this role install and test new software and hardware....
-
Financial Manager: Central Services
5 days ago
City of Johannesburg Metropolitan Municipality, South Africa Motus Aftermarket Parts Full timeJob title : Financial Manager: Central ServicesJob Location : Gauteng, JohannesburgDeadline : March 02, 2025Quick Recommended Links Jobs by Location Job by industries Specific Role Responsibilities Manage the month-end close to deliver accurate results for the MAP SA Division Reporting and analysis on key results with understanding of the...
-
IT Help Desk Technician
3 weeks ago
Johannesburg, South Africa BPO CALL SERVICES. Full timeAre you an experienced IT Help Desk Technician able to take the hassle out of any technical problem? Patient and friendly even with difficult customers? Able to share your advanced technical knowledge in the simple and understandable way? Then you are the perfect team member we are looking for! **IT Help Desk Technician responsibilities** - Perform...
-
Service and Maintenance Technician
4 days ago
Johannesburg, Gauteng, South Africa Daikin Group Full timeThis position is directly accountable to the Regional Supervisor and the National Service Manager. You are directly responsible and accountable for your duties as a service Technician and how you perform those duties in line with organization's principles and values.This role requires strong problem-solving and decision-making skills, leadership, integrity,...
-
Ford Service Technician
3 weeks ago
Johannesburg, South Africa TC Consulting Full timeFord Service Technician required for a large dealership in the North. MUST HAVE FORD TECHNICAL EXPERIENCE. FORD STARR TRAINING has been done, started. No chancers, no criminal record, excellent track record **Salary**: R16,000.00 - R28,000.00 per month **Education**: - Certificate (preferred) License/Certification: - EXPERIENCED FORD vehicle technician...
-
Service Technician
4 weeks ago
Johannesburg, South Africa Recruitment Matters Africa Full timeOur client is looking for a Service Technician to join their team. **Duties and Responsibilities**: - Technical problem diagnosis remotely or at our customers' site - Providing on-site repairs, installations, off-site remote troubleshooting - Providing preventative maintenance and repair of equipment (food processing, scales, weigh price labeling and...
-
Field Service Technician
4 weeks ago
Johannesburg, South Africa Energy at Work Projects Full timeEquipment Manufacturing: Mining is looking to hire a Field Service Technician who will be responsible to: - Maintain, repair, service, and report on all site capital equipment both on surface and underground as per your Line Manager’s instructions and requirements. - Render technical assistance on all equipment as required by your Line Manager. - All...
-
Service Technician
3 weeks ago
Johannesburg, South Africa Normet Full timeWe are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. We are Normet, a courageous, committed and caring company where everyone has courage to shine. Field Service Technician About the Company - Normet is a fast growing and innovative technology company with a passion to offer...
-
Junior Intermediate IT Technician
2 weeks ago
Johannesburg, South Africa RS Recruitment Services Full time**RS Recruitment Services **is assisting a national IT Company, to recruit a **JUNIOR INTERMEDIATE IT **TECHNICIAN**, **to be based at their offices in **SANDTON JOHANNESBURG**. R10 000 to R15 000 basic + commission + medical aid and death & disability benefits. **_ OUR CLIENT HAS BEEN PROVIDING ON-SITE AND REMOTE SUPPORT SERVICES NATIONALLY FOR OVER 20...
-
Service: Technician
2 weeks ago
Johannesburg, South Africa Weir Group Full timeJob Title: Service Technician Division: Weir Minerals Location: Isando Onsite Purpose of Role: Provide internal and external technical training on all products. Supervise product installations. Conduct plant audits and manage technical support projects to all Why choose Weir: Be part of a global organization dedicated to building a better future: At...
-
Field Service Technician
3 weeks ago
Johannesburg, South Africa Cummins Inc. Full timeOur culture believes in **_POWERING YOUR POTENTIAL_**. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our...
-
Service Technician
4 weeks ago
Johannesburg, South Africa Hi-Tech Recruitment Full time**Gauteng**, JHB - Eastern Suburbs** **(Market related)** **Service Technician Wanted** **Key Responsibilities**: - Diagnose and resolve breakdown issues. - Report warranty-related problems with urgency. - Assist in compiling quotations, timesheets, expense claims, and reports. - Remove, disassemble, assemble, and install components and parts. - Maintain...