Core Agent

2 months ago


Johannesburg, Gauteng, South Africa Four Seasons Hotels and Resorts Full time
About Four Seasons Hotel, The Westcliff, Johannesburg

We are seeking a highly motivated and service-minded individual to join our Core Team as the Core Agent. As a member of our team, you will be responsible for providing exceptional guest experiences and ensuring that every interaction with our hotel is memorable and enjoyable.

Key Responsibilities:
  • Provide general information about the hotel and assist callers with their inquiries.
  • Capture sales from incoming reservations calls and coordinate details of each reservation.
  • Run reports to ensure each guest's reservation is set up correctly.
  • Process reservations from the sales office, other hotel departments, and travel agents.
  • Comply with Four Seasons standards for sales and marketing while working harmoniously and professionally with coworkers and planning committee.
  • Maintain general knowledge of hotel and promotions to answer guest inquiries.
  • Assist guests with making restaurant and spa reservations.
What We Offer:

As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, surrounded by a team of passionate and dedicated individuals who are committed to delivering exceptional guest experiences. You will also have access to ongoing training and development opportunities to help you grow and succeed in your role.

We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Should you not have heard from us within 10 days of application, please consider your application unsuccessful at this time.


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