Retail Coordinator

2 weeks ago

Cape Town, Western Cape, South Africa The Joblink Full time

Contact person for this position:
Rayleen Lentz

Essential Duties and Responsibilities:
Operations

  • Assist with the execution of daily and monthly reports for the Head of RETAIL and CFO
  • Coordinate with Staff Training, maintenance, and the implementation of Brand College procedures.
  • Manage and complete special projects related to retail
  • Drive performance in terms of targets
  • Co
- ordinate Payroll with targets/commissions - company

  • Ensure all stores are open and able to trade staff, system, connectivity
  • Bi-Monthly Store Meetings with all stores
  • Recruitment
  • Driving sales and targets
  • Evaluating existing operations and developing appropriate strategies.
  • Training store managers in effective sales and supervisory techniques.
  • Creating and communicating sales targets at regular intervals.
  • Monitoring sales across stores to check that quotas are met.
  • Detecting, investigating, and remedying discrepancies in sales across stores, if required.
  • Setting and implementing performance standards across all stores.
  • Ensuring that employees observe company protocols.
  • Co
llaborating with the Retail Compliance and Operations Manager to ensure that operations are consistent across the board.

  • Custodian of Retail POS system
  • System maintenance
  • System trouble shooting in conjunction with IT
  • Promotional coordination
  • Promotional load
  • Promotional communication in conjunction with visual manager
  • Customer care for the retail chain
- liaise with and resolve complaints

  • Traveling to stores to conduct your duties onsite, as needed.
  • Informing your manager of progress and pitfalls on a regular basis.
  • Implement the strategic planning and major operational and commercial activities of the sales area, responsible for the sales performance and create a people first working environment within the area
  • Co
llaborate with your retail teams and follow-up of the sales strategy to the store managers/store teams, to secure objectives and align with regional goals

  • Work with HR to implement an appropriate staff structure in your stores, to secure operations can be handled with quality and efficiency
  • Co
llaborate with the Visual Manager to ensure all sales campaigns are carried out in accordance with Company guidelines and secure a high standard of visual merchandising, support, and challenge to optimise store layouts to drive selling

  • Ensure all Store Managers receive the appropriate level of training, be aware of talents in the area and enhance succession planning

System management

  • Implement and review all technology related processes, and ensure documentation prepared to train staff members on all required systems
  • Assist in managing the daytoday needs of retail stores on the POS system and ensure the correct requirements are in place for stores to operate
  • Assist in testing of system upgrades and updates as well as provide relevant insights as required
Stock Management

  • Assist stores with daytoday stock management through implementation of strict control processes and ensuring audits are done in line with processes
  • Co
mpile product feedback from stores as and when needed

  • Review instore damages/testers/shortages/breakages in line with relevant reports and take required action where shortfalls are identified
  • Assist with sourcing products from stores (Ad hoc)

Campaigns

  • Assist the marketing teams with processes that impact the retail team regarding campaigns
  • Ensure offers are eligible for POS and test implementation
  • Review VM instructions (Operational/Compliance and review purposes)
  • Review the offer/sale/markdown sheets to ensure information is in line with the business
  • Prepare Campaign information for the Head of Retail
  • Co
mmunicate any changes/updates to stores on campaigns

Customer service

  • Assist the retail teams instore and at head office with any escalation of customer queries and/or calling customers on escalated queries

Sales

  • Analyze figures to ensure all stores are aligned with head office

IT

  • Assist stores with escalations of call logs that affect the daytoday functions of the store
  • System support
  • Assist IT with any ad hoc information that need to be communicated to and from stores

Communication

  • Co
mmunicate important information that impacts the business, in-store processes and head office and ensure that all relevant parties are informed

  • Any adhoc duties as allocated by Head of Retail.

Minimum requirements
5 years - Store environment/ Retail

  • Store process and other process improvement and implementation
  • Retail Project Management
  • Dealing with IR matters
  • Workforce scheduling
  • Health and Safety at store level
  • Co
mpliance audits

Education

  • Matric


 Tertiary
  • National Diploma Retail Management


 Other
  • Business Qualification

Skills

  • Retail Management
  • Advanced
  • Inventory management


 Problem solving
  • Advanced


 Analytical thinking
  • Moderate
  • Analysis and interpretation of data
  • Project m

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