Specialist: Chatbot Author

3 weeks ago

Century City, South Africa Vodafone Full time

**.**:
When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

**Role Purpose/Business Unit**:
To document, scope, implement, maintain and monitor Vodacom’s Chatbot - TOBi

**Your responsibilities will include**:
**Chatbot technologies**
- Familiar with Chatbot technologies and architecture
- Translate business requirements into actionable technical specifications and ability to train Bot on utterances, intents and entities.

**Chatbot Development**
- Translate designs and documentation into journeys on the bot development tool
- Familiarise yourself with Telecoms processes and technologies in a cross-functional matrix organisation
- Basic Software development

**Troubleshooting**
- Analyse, fix, and test bugs in the Chatbot environment

**Testing and optimisation**
- End-to-end testing of Chatbot journeys
- Customer feedback and optimisation

**Reporting**
- Feedback to key stakeholders on the performance of Chatbot interactions
- Matric is essential
- 3-year degree/diploma is essential (pref B.Com)
- Relevant job-related experience

**OR**
- Matric is essential
- Job-specific certification / short diploma's / short courses
- Relevant job-related experience

**Experience**:

- Understanding of call center processes and technologies
- Natural Language Processing (NLP) Programming
- Customer-centric
- Analytical thinking
- Excellent verbal and written communication skills

**We make an impact by offering**:

- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications**:30 May 2024.**

The base location for this role is **Century City.**

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

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