Sales Support and Administration
7 months ago
Sales support specialist
Are you a proactive and detail-oriented individual with a passion for customer service? We are seeking a Sales Support Specialist to join our dynamic team. As a Sales Support Specialist, you’ll play a crucial role in ensuring smooth operations and excellent customer experiences.
**Responsibilities**:1. Order management**:
Process lead-time orders efficiently.
Monitor stock levels in distribution centers (DCs) and coordinate replenishment.
Handle stock removal and collections.
**2. Courier interaction**:
Collaborate with courier companies to track shipments and resolve any issues.
Ensure timely delivery of orders to customers.
**3. Online shop orders**:
Process online shop orders promptly.
Maintain accurate records of transactions.
**4. Customer orders**:
Serve both business customers (wholesale) and retail customers.
Provide exceptional service throughout the order process.
**5. Telephone support**:
Answer incoming telephone calls promptly and professionally.
Assist customers with inquiries, order status, and product information.
**6. Reporting**:
Prepare regular reports for the Sales Manager.
Provide insights on order trends, customer feedback, and operational efficiency.
**Requirements**:
Previous experience in a sales-related role is essential.
Strong communication skills and a customer-centric mindset.
Proficiency in using office software (e.g., Microsoft Office, Google Workspace).
Detail-oriented and able to multitask effectively.
Ability to work collaboratively in a fast-paced environment.
Remuneration is market related and dependent on experience.
Should you meet these requirements we would love to hear from you.
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