Lodge Manager

6 months ago

Polokwane, South Africa A-Z Business Professionals Full time

The main duty of the lodge Manager will be to generate money. An Annual Budget and Business Plan have to be developed.
- It is the duty of the lodge manager to install a strong marketing profile including active approaches to tourism industry in order to boost visitor numbers.
- The income and expenses should be monitored and the Annual Budget should be used as a guideline to manage the lodge.
- The lodge Manager must manage the lodge on a day to day basis and ensure that tasks are implemented on time and according to the budget and required scope and quality.
- The lodge Manager will have to manage all the assets to its full potential in order to ensure a good income.
- Ensure quality standards for infrastructure and technical maintenance of the lodge.
- All the lodge policies and laws of the country should be monitored and enforced by the lodge Manager in alignment with Human resources and Tourism grading’s.
- The lodge Manager will have to develop a long and short term operational plan, to ensure the lodges sustainability as a tourism attraction.
- It is the duty of the lodge Manager to set up a Business plan.
- It is also the duty of the lodge manager to do selection of qualified staff.
- The lodge manager needs to provide status updates to the General Manager of the lodge including immediate escalation of key issues where necessary.

**Roles and Responsibilities**

The lodge manager will be responsible to manage employees in the lodge.
- The lodge manager will carry supervisory responsibilities in accordance with the organization’s policies and the applicable laws.
- It is the lodge Managers responsibility to maintain a good working relationship with the other companies.
- The lodge manager will have to involve the financial department in the bookkeeping of the lodge.
- It will be the duty of the lodge Manager to manage the business, using the following skills: Planning, organizing, implementing, monitoring, evaluation and reporting.
- Invoicing clients, stock take, promoting lodge and customer satisfaction will be part of the lodge Manager’s responsibilities.
- Other roles and responsibilities might be assigned from time to time

**Key Performance Areas**

**OPERATION**

**Ensure correct staffing according to business levels**

Ensure staff levels are in accordance with business levels.

**Reporting**

**Marketing**

Daily Management Report. Cash up’s Report

Banking

Month End Report

Report on marketing and sales activities - objective to create a sound business chase.

Lead / Manage and Partake in activities

**Operational**

Ensure smooth running of all Lodge Operations Allocate duties to all staff and ensure all your bases are covered daily.

To ensure that all staff are neat, clean and correctly dressed and equipped

with the necessary items required for efficient service, thereby maintaining the highest standards and appearance and social skills as required by company policy.

**During Service**

During service remain on the floor with guest to ensure service levels are extraordinary. Breakfast : 07h00 to 11h00

Lunch : 12h00 to 14h30

Dinner : 19h00 to 21h00

Take care of any special requests

Ensure the waitron station and bar service areas are clean and fully functional and effective at all times.

**Break Down**

Breakdown is completed in accordance with the SOP standards.

**Cleanliness**

To maintain an acceptable standard of cleanliness throughout at all times.

**Internal Communication**

Establish an effective system of communication between other departments and all staff.

**SOPs and House Rules**

Be familiar with all operational manuals and house rules.

**Kitchen**

Ensure the standard menu is being followed. Food is served at the prescribed standard

Basic kitchen hygiene is adhered to.

**Reception**

Welcome guest to the lodge. All guests to receive welcome drink according to SOP

Assist the receptionist with the check in.

Introduce the guest to their ranger.

Walk guest to room - this is a ranger’s function.

Explain to guest how all items in room works.

Assist with any problems / requests.

Assist with group check in.

Assist with data collection for reception in order to ensure charges are done correctly.

Assist with check out.

**Housekeeping & Rooms**

Ensure with Housekeeping that standards are maintained at all times

**GUEST RELATIONS**

**Being in Contact**

All duty managers to carry a radio at all times. The late shift duty manager to carry the portable phone

**Enhancing the Guest Experience**

Ensure all aspects requested on the function sheet, reservation notes are met. Making sure all guests are aware of the time slots activities takes place in.

Duty Manager to assist with in house activities program.

**Tour Groups**

Liaise with tour leader regarding tour program and any changes to the program

**VIP Guests**

All VIP guests are handled in accordance with their VIP Status

**Complaints**

Deal with all complaints.Listen and address complaints as t

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