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Resident Manager

3 months ago

Polokwane, South Africa NexChapter Recruitment Full time

KEY RESPONSIBILITIES

  • Oversee and manage all aspects of lodge/resort operations, including Housekeeping, Maintenance, Front Office, Reservations, Entertainment, Fleet, and Food & Beverage.
  • Ensure financial health by managing yearly budgets and preparing weekly and monthly reports, as well as short-, medium-, and long-term planning of all functional departments, including capital expenditure.
  • Oversee monthly and yearly financials.
  • Lead and execute building projects, ensuring compliance with health and safety regulations.
  • Manage general compliance and HR functions, including training, yearly performance reviews, staff development, and wage negotiations.
  • Provide strong leadership, fostering a team-oriented environment.
  • Build and maintain relationships with timeshare owners, homeowners, points clubs, and exchange companies.
  • Handle operations management, property management, and insurance compliance.
  • Drive marketing and sales initiatives to enhance lodge visibility and occupancy.
  • Ensure compliance with POPI, EE, and Health & Safety regulations.

REQUIREMENTS

  • Relevant qualification in health and safety, hospitality management, or a related field.
  • Extensive experience in operations management, with a focus on property and insurance compliance.
  • Strong network connections within the industry, particularly with points clubs and exchange companies.
  • Excellent problem-solving skills and a proactive approach to challenges.
  • Proven track record with contactable references.
  • Previous experience in wage negotiations and HR management.
  • Strong leadership skills with the ability to work collaboratively as a team player.