Resident Manager
2 months ago
KEY RESPONSIBILITIES
- Oversee and manage all aspects of lodge/resort operations, including Housekeeping, Maintenance, Front Office, Reservations, Entertainment, Fleet, and Food & Beverage.
- Ensure financial health by managing yearly budgets and preparing weekly and monthly reports, as well as short-, medium-, and long-term planning of all functional departments, including capital expenditure.
- Oversee monthly and yearly financials.
- Lead and execute building projects, ensuring compliance with health and safety regulations.
- Manage general compliance and HR functions, including training, yearly performance reviews, staff development, and wage negotiations.
- Provide strong leadership, fostering a team-oriented environment.
- Build and maintain relationships with timeshare owners, homeowners, points clubs, and exchange companies.
- Handle operations management, property management, and insurance compliance.
- Drive marketing and sales initiatives to enhance lodge visibility and occupancy.
- Ensure compliance with POPI, EE, and Health & Safety regulations.
REQUIREMENTS
- Relevant qualification in health and safety, hospitality management, or a related field.
- Extensive experience in operations management, with a focus on property and insurance compliance.
- Strong network connections within the industry, particularly with points clubs and exchange companies.
- Excellent problem-solving skills and a proactive approach to challenges.
- Proven track record with contactable references.
- Previous experience in wage negotiations and HR management.
- Strong leadership skills with the ability to work collaboratively as a team player.
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