Outbound Sales
6 months ago
**Outbound sales (Verification Agent)**
Â
Â- The purpose of the Verification agent is to verify all the sales cover policies to the clients made by sales agent. Make sure all the policies are captured and submitted
Â- We are looking for energetic verification agents to meet all daily target in verification
Â- Verification agents are responsible for identifying sales opportunities for insurance plans (Device cover) and overseeing a portfolio of clients, these professionals are responsible for identifying risk management strategies.
Â- Regularly interact with the reporting leader/management to understand the business requirements and goal.
Â- Effectively utilize industry software and technology to improve the customer experience.
Â- Identify any fraudulent activities and report to the line management with immediate effect
Â- Participate in training and seek opportunities to improve operations
Â-**Â **Emotional intelligence**. This includes the ability to listen and empathize with agent on a deeper level in order to discern what it is really required. A good Verification agent is tactful and knows how to help a business see financial reality clearly, and be focus minded
**Requirement**
Â- Minimum matric or NQF equivalent
Â- Relevant tertiary qualification advantageous
Â- People Skills
Â- Good Salesmanship
Â- Customer Service Skills
Â- High Energy Level
Â- Honesty and trustworthy
Â- Knowledge on a Variety of Products
Â- Product knowledge
Â- Communication skills
Â- Active listening skills
Â- Rapport-building skills
Â- Time-management skills
Â- Organizational skills
Â- Problem-solving skills.
**Experience**
Â- No less than 1 year Call Centre sales agent experience in an Outbound environment or customer care. Attend to inbound and outbound calls.
Â- Short term or Long term experience
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