Customer Service Advisor
2 weeks ago
Careerbox based in Umhlanga is currently hiring for a USA International campaign for a target driven environment delivering Inbound Customer Service to customers. To deliver best in class service by understanding the customer’s needs and providing solutions to queries regarding Product information and Updating Customers details and General queries.
We are looking for people who are career focused, ambitious and have excellent communication skills.
**Duties & Responsibilities**
- Support agents are required to retain customers and provide best customer service
- Ensuring that each customer's request is attended to efficiently within required timeframes, and in accordance with business rules policies and procedures
**Desired Experience & Qualification Requirements**
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- The ability to work well in a team
- Problem solving skills
- The most important rule in providing excellent customer service is to be friendly
- Know your product or service and respond in a timely manner
**Must Have**
- Matric/Grade 11
- Clear Criminal/Credit Records
- Reliable transport
- Computer literacy
- Able to work nightshift
- 6 months customer service experience
**Walk in interviews are Welcome on the 2nd, 3rd, and 4th of May (Ask for Patty on arrival), please Whatsapp me when you arrive as well**
**Address**: 11 Park Avenue CCI, Umhlanga 10AM (Ask for Patty on arrival)
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