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Area Manager

5 months ago

Nelspruit, South Africa Herotel Full time

Applications are invited for the above-mentioned position to be based in Nelspruit.

**Key Performance Areas would include, but are not limited to**:
**Leadership and management of the following functions**:

- Provide oversight for the District office, satellite offices promoting the Herotel values and culture with all staff based in the District as well as direct reports (reception, admin assistants etc.)
- Support, motivate and give feedback to the cross-functional team on customer services, growth opportunities, field operational challenges and sales opportunities.
- Assist HR and HSE with all staff related matters.
- Provide authentic leadership to direct reports and support local teams.

**Market Development**:

- Expand the customer base by identifying new customers and developing and implementing strategies to attract and keep customers.
- Increase customer education and identify local opportunities for sales and marketing in each area.
- Actively target areas that under-perform.
- Involvement in activations.
- Evaluate and provide feedback on successful marketing initiatives.
- Identify and set up new offices to support the projected targets.

**Maintain and enhance brand reputation**:

- Ensure that all marketing materials, communications, and customer interactions are consistent with our brand’s values.
- Oversight on the quality of the services we offer and making sure these meet or exceed customer needs.
- Provide excellent customer service by promptly addressing any customer issues and going above and beyond to meet the customers’ needs.
- Ensure daily review of any customer impacting events in the area and provide support and plan local initiatives.
- Active social media presence on local community groups monitoring brand mention and reviews.
- Input on employees training so that they represent the brand in a positive and professional manner and are knowledgeable about the brand’s values and offerings.
- Active participation in community events and structures to promote the Herotel Brand.
- Demonstrate a commitment to social responsibility by supporting charitable causes or community initiatives.

**Identify growth areas**:

- Identify WIRELESS and FIBRE growth areas within the District for presentation to the Regional Level 3 Team.
- Engage on fibre expansion projects (MDU site visits, agreements, Body Corporate meetings, Municipalities).
- Assist with and actively monitor landowner agreements and real estate contracts.

**Installations and Field Support**:

- Assist with planning capacity in line with Commercial forecast as provided by the Regional Team.
- Provide constant feedback cross-functionally on customer acquisition based on target projections.

**Area office management**:

- Maintaining the standards in the office as well as supervising basic administrative functions for office support staff.
- Executing discipline and reporting for all cross-functions operating within the area.
- Maintaining behaviour and culture within HR and HSE guidelines.
- Provide feedback to the Regional Level 3 Team on systems that need attention and where there are backlogs in supply chain management and field operations.

**Inventory**:

- Oversight on stock levels in line with forecast.

**HSE**:

- Oversight on adherence of all staff to HSE activities and ensure that staff safety is maintained.
- Supervision / management experience is required.
- Sales experience and a proven track record of driving sales would be advantageous.
- Strong communication skills with the ability to motivate and inspire teams to achieve goals.
- Must be able to think strategically and develop plans to achieve their goals.
- Should be able to analyse data, identify trends and make decisions based on that information.
- Strong focus on customer service and be able to develop strategies to improve customer satisfaction at each location.
- Experience in developing and implementing sales and marketing strategies to drive growth.
- Must be able to identify problems and develop solutions to address them.
- Need to have strong critical thinking skills and be able to make decisions quickly and effectively.
- Ability to adapt to changes in the business environment and adjust plans accordingly.
- Strong interpersonal skills are important, and an Area Manager must be able to build relationships with employees and customers.
- An area manager must be able to manage their time effectively and prioritize tasks to meet deadlines and to achieve goals.
- Creating brand awareness and an understanding of our product offerings
- Ability to work cross-functionally with other departments.
- a Valid driver’s license is essential, and travel is a requirement for this position.

**Qualifications**:

- Grade 12
- Specialized qualifications would be an advantage

(Reference: AM000)
- **All applicants to provide a detailed CV, motivational letter, copies of qualifications, copy of ID.**
- **PLEASE NOTE**:_

**Job Type**: Permanent

**Salary**: Fr