Duty Manager

1 month ago


Sea Point, South Africa HotelJobs.co.za Full time

Apart-style Hotels in vibrant Sea Point seeks 3 Duty Managers (Concierge) to assist the team with the following duties but not limited to:

- Manage the property whilst on duty
- Arrange collection/ delivery of linen and communicate with outsourced companies.
- Ensure smooth guest checkouts
- Maintain control of daily operations through easy, quick, effective team communications.
- Carry out inspections and demand room standards are adhered to.
- Assist in-house guests timeously with any service requests and queries.
- Prepare for arrivals and check all correspondence.
- Ensure a sleek check-in process according to the procedures
- Copy handover, read handover, update as you go
- Create a daily Cleaning Schedule
- Complete a daily Key Audit (Guest Keys, Spare Keys, HSK Keys)
- Check all guest messages (Hostfully & WhatsApp)
- Follow up on all Handover Notes and mark as DONE as you complete tasks.
- Follow up on Maintenance Notes and mark REPAIRED as we complete tasks.
- Assign cleaning tasks to teams
- Ensure public areas are cleaned
- Fulfill stocktaking duties


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