Hotel Night Auditor
3 months ago
BlackBrick hotels is seeking an experienced Hotel Night Auditor.
**About BlackBrick Hotels**
BlackBrick Hotels is redefining the hotel experience through a combination of modern design, technology, and sustainable practices. With a fast-growing network of properties, BlackBrick offers a fresh take on urban living, designed for today’s business and leisure travelers. Our commitment to guest satisfaction and innovation makes BlackBrick an exciting place to build a career in hospitality.
**Position Overview**:
**Key Responsibilities**:
- ** Guest Check-in/Check-out**: Manage the guest check-in and check-out process efficiently and with a smile, ensuring a seamless experience for all guests.
- ** Customer Service**: Respond to guest inquiries, provide information about hotel services, and offer local area recommendations.
- ** Billing and Payments**: Process payments, generate invoices, and manage guest accounts with accuracy and professionalism.
- ** Problem Solving**: Address and resolve guest complaints or issues in a calm and efficient manner, escalating to management if necessary.
- ** Maintain Lobby Area**: Ensure the reception area is tidy, welcoming, and equipped with up-to-date information for guests.
**Qualifications**:
- ** Matric (Grade 12)** or equivalent qualification.
- Previous experience in a **receptionist** or **front office role** within the hospitality industry is a plus.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Friendly and professional demeanor with a focus on customer satisfaction.
- Proficiency in hotel management software and basic computer skills (Microsoft Office).
- Ability to work shifts, including evenings, weekends, and public holidays.
**Why Join Us?**
At BlackBrick Hotels, we offer more than just a job. We provide an opportunity to grow within a company that is at the forefront of innovative, sustainable hospitality. Join a team that values creativity, teamwork, and a commitment to providing the best guest experience.
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