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Junior Operations Assistant
3 weeks ago
**Job Overview**:
**Responsibilities**:
**1. Product Manufacturing**:
- Assist in the production of cosmetics according to established formulas and manufacturing processes.
- Follow stringent quality control procedures to ensure products meet our high standards.
- Maintain a clean and organized manufacturing environment.
**2. Quality Control**:
- Conduct regular quality checks to ensure products meet safety, regulatory, and quality standards.
- Document and report any deviations or issues and suggest corrective actions.
- Collaborate with the team to continuously improve product quality.
**3. Packing and Shipping**:
- Efficiently pack and prepare customer orders for shipment.
- Ensure accurate inventory management and track stock levels for efficient order fulfillment.
- Coordinate with shipping carriers to schedule pickups and deliveries.
- Maintain accurate shipping records and investigate any shipping errors or delays.
**4. Customer Service**:
- Respond to customer inquiries and provide prompt and friendly assistance.
- Help customers with product information, order updates, and resolve any issues or complaints.
- Maintain a professional and positive attitude to ensure excellent customer experiences.
**Requirements**:
- Previous experience in a manufacturing, quality control, packing, or shipping role is advantageous but not mandatory.
- Strong attention to detail and ability to work in a fast-paced environment.
- Excellent organizational skills with the ability to prioritize tasks effectively.
- Customer-focused mindset with exceptional communication and interpersonal skills.
- Basic computer skills and proficiency in using software for inventory management and customer support.
- Passion for natural cosmetics, sustainability, and a working knowledge of the beauty industry.
- Ability to work independently as well as part of a team.
**Salary**: R6,000.00 - R10,000.00 per month
Ability to commute/relocate:
- Edenvale, Gauteng: Reliably commute or planning to relocate before starting work (required)
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