Claims Administration Handler

5 days ago

Durban, South Africa Huntswood Full time

**Job Overview**

You will be responsible in undertaking general administration and claims handling duties for the Personal Injury Claims department within a timely manner and in line with company procedures.

**Responsibilities**:

- Import new claims the system portals, and/or manually upload
- Conduct AskCue PI and Cache checks on all appropriate claims
- Allocation of new claim files to claims handlers in accordance with guidelines.
- Allocating Vulnerable Road User (VRU) claims to nominated claims handlers.
- Filter MI received from claims insight team suitable for use in Rolling Reviews and distribute accordingly.
- Make payments to TPIs who are party to the subrogation agreement via the verify portal.
- Make payments on any bordereaux/ bulk payment arrangements to suppliers.
- Conduct initial enquires on TPI Direct Claimants (including phone call /initial letter)
- Identify and communicate urgent tasks to team leaders and PI handlers.
- Request and subsequently manage CRU certificates and notify DWP upon settlement/closure.
- Manage through to settlement - Tariff only whiplash claims with or without associated losses; to include running medical assessment through COA or valuing against defined matrix.
- Provide ad hoc support to PI claims handlers and team leaders.
- To adhere to and consider all regulatory requirements at all times, including consumer duty DPA and AML
- To be compliant with health and safety policies at all times.
- To ensure compliance with company and other relevant standards/regulations at all times.

**Job Requirements**
- Minimum of Grade 12/Matric qualification of equivalent NQF level 4 qualifcation
- Experience of working in an administrative role
- Previous experience in the motor insurance industry
- Experience of working in a insurance claim’s environment preferred

**Required Skills**:

- Excellent time management and organization skills with the ability to prioritize own work
- Good level of communication skills, both verbal and written
- Good Microsoft Office Skills (outlook, Word, Excel)

**Core Behaviour**
Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should be able to demonstrate they are:

- Confidential, reliable and genuine
- Dynamic, passionate and determined
- Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

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