![Stowe Holdings (Pty) Ltd.](https://media.trabajo.org/img/noimg.jpg)
Ict Support Lead
4 weeks ago
**Job Title**: ICT Support Lead
**Department**: Information and Communications Technology (ICT)
**Location**: Centurion
**Reports to**: ICT Manager
**Overview**:
The ICT Support Lead is responsible for leading and coordinating a team of ICT Support Technicians in their daily support activities. This role involves actively contributing to support activities, such as installing, maintaining, and developing the company's ICT infrastructure, as well as engaging with suppliers and clients across all regions. The ICT Support Lead ensures that high standards of customer service and technical support are maintained, and that ICT processes are continuously improved.
**Key Responsibilities**:
- Lead, mentor, and motivate a team of ICT Support Technicians, ensuring adherence to policies and procedures.
- Contribute to technician training and upskilling through regular interventions.
- Monitor interaction records and ensure prompt conversion into incidents.
- Oversee and resolve daily reviews of the team's pending tickets and incidents.
- Monitor SLA statuses daily, addressing breaches immediately and investigating causes.
- Approve and coordinate team-member leave requests.
- Report Health & Safety incidents to the Occupational Health and Safety Officer.
- Ensure timely resolution of service requests and incidents, maintaining high customer satisfaction.
- Develop and implement customer service standards, handling escalations professionally.
- Conduct regular ticket quality checks and implement corrective measures for missed SLAs.
- Identify and implement process improvements to streamline ICT operations.
- Serve as the primary contact for technical escalations and facilitate cross-functional communication.
- Analyze SLA targets, compile reports, and ensure resolution of escalations.
- Conduct performance evaluations, provide feedback, and foster a collaborative team culture.
- Identify training needs, provide coaching, and update team on changes in ICT standards.
Pay: R18 000,00 - R20 000,00 per month
**Education**:
- Honours (preferred)
**Experience**:
- supervisory: 3 years (required)
- ICT Support: 7 years (preferred)
**Location**:
- Centurion, Gauteng (required)
Application Deadline: 2024/06/12
-
Ict Support Lead
7 days ago
Centurion, South Africa Stowe Holdings (Pty) Ltd. Full time**Job Title**: ICT Support Lead **Department**: Information and Communications Technology (ICT) **Location**: Centurion **Reports to**: ICT Manager **Overview**: The ICT Support Lead is responsible for leading and coordinating a team of ICT Support Technicians in their daily support activities. This role involves actively contributing to support...
-
Ict Support Lead
2 weeks ago
Centurion, Gauteng, South Africa Stowe Holdings (Pty) Ltd. Full timeJob Title: ICT Support LeadDepartment: Information and Communications Technology (ICT)Location: CenturionReports to: ICT ManagerOverview:The ICT Support Lead is responsible for leading and coordinating a team of ICT Support Technicians in their daily support activities. This role involves actively contributing to support activities, such as installing,...
-
Ict Support Lead
2 weeks ago
Centurion, Gauteng, South Africa Stowe Holdings (Pty) Ltd. Full timeJob Title: ICT Support LeadDepartment: Information and Communications Technology (ICT)Location: CenturionReports to: ICT ManagerOverview:The ICT Support Lead is responsible for leading and coordinating a team of ICT Support Technicians in their daily support activities. This role involves actively contributing to support activities, such as installing,...
-
Ict Support Technician
2 months ago
Centurion, South Africa Stowe Holdings (PTY) LTD Full timeThe IT System Administrator is responsible for maintaining, advising, integration, procurement and developing of Stowe Holdings ICT Infrastructure as well as our suppliers/clients across all regions. He/She will be able to assist colleges and help the ICT Manager where applicable. **SUPPORT SERVICES (30%)** - Call Logging System (HEAT) - Accounting System...
-
Ict Support Technician
3 weeks ago
Centurion, South Africa Stowe Holdings (PTY) LTD Full timeThe IT System Administrator is responsible for maintaining, advising, integration, procurement and developing of Stowe Holdings ICT Infrastructure as well as our suppliers/clients across all regions. He/She will be able to assist colleges and help the ICT Manager where applicable. **SUPPORT SERVICES (30%)** - Call Logging System (HEAT) - Accounting System...
-
ICT Service Delivery Manager
2 weeks ago
Centurion, Gauteng, South Africa Datacentrix (Pty) Ltd Full timeManaged Talent Solutions is looking for an ICT Service Delivery Manager for one of their client based in Pretoria. The IT Service Delivery Manager (SDM) will be responsible for IT Service Delivery as defined by the ITIL Framework under the guidance of the Manager: ICT Infrastructure, with a primary focus on managing the overall delivery of IT services to the...
-
ICT Service Delivery Manager
1 week ago
Centurion, South Africa Datacentrix Full timeManaged Talent Solutions is looking for an ICT Service Delivery Manager for one of their client based in Pretoria. The IT Service Delivery Manager (SDM) will be responsible for IT Service Delivery as defined by the ITIL Framework under the guidance of the Manager: ICT Infrastructure, with a primary focus on managing the overall delivery of IT services to the...
-
ICT Service Delivery Manager
2 weeks ago
Centurion, Gauteng, South Africa Data Centrix Full timeMinimum Qualification, Knowledge and Experience: Degree in Information Technology or 3 Year National Diploma or equivalent professional qualifications. Leading industry certification in IT Service Delivery Management ITIL v4 Foundation and Intermediate certifications 5 years experience working in a ITIL service delivery environment. 5 years experience...
-
ICT Service Delivery Manager
6 days ago
Centurion, South Africa Data Centrix Full timeMinimum Qualification, Knowledge and Experience:Degree in Information Technology or 3 Year National Diploma or equivalent professional qualifications.Leading industry certification in IT Service Delivery ManagementITIL v4 Foundation and Intermediate certifications5 years experience working in a ITIL service delivery environment.5 years experience managing...
-
ICT Service Delivery Manager
2 weeks ago
Centurion, South Africa Data Centrix Full timeMinimum Qualification, Knowledge and Experience: Degree in Information Technology or 3 Year National Diploma or equivalent professional qualifications. Leading industry certification in IT Service Delivery Management ITIL v4 Foundation and Intermediate certifications 5 years experience working in a ITIL service delivery environment. 5 years experience...
-
ICT Service Delivery Manager
2 weeks ago
Centurion, South Africa Adzuna ZA B C2 Full timeMinimum Qualification, Knowledge and Experience:Degree in Information Technology or 3 Year National Diploma or equivalent professional qualifications.Leading industry certification in IT Service Delivery ManagementITIL v4 Foundation and Intermediate certifications5 years experience working in a ITIL service delivery environment.5 years experience managing...
-
Ict Support Technician
2 weeks ago
Centurion, Gauteng, South Africa Stowe Holdings (PTY) LTD Full timeThe IT System Administrator is responsible for maintaining, advising, integration, procurement and developing of Stowe Holdings ICT Infrastructure as well as our suppliers/clients across all regions. He/She will be able to assist colleges and help the ICT Manager where applicable.SUPPORT SERVICES (30%) Call Logging System (HEAT) Accounting System (Pastel...
-
Project Manager: Ict Integration
3 weeks ago
Centurion, South Africa Telkom SA Limited Full time**Core Description**: Responsible to develop, design and implement comprehensive ICT solutions to drive digital inclusion within targeted communities in South Africa, through maintaining project management principles in planning and execution, and driving Telkom’s corporate social responsibility. - ICT integration in collaboration with the Group - Manage...
-
Governance Risk
5 days ago
Centurion, South Africa ARCS Full timeWe are seeking an experienced professional to lead our ICT Risk and Compliance Management. The ideal candidate will be responsible for defining the IT Roadmap and ICT strategies in alignment with business imperatives, ensuring that all ICT services comply with the legal framework. This role involves overseeing the development and maintenance of policies,...
-
Ict Sales Executive
3 weeks ago
Centurion, South Africa TTA Full timeA dynamic telecommunications / ICT Company is looking to expand their Sales Department There is a position in Centurion and Paarl Cape Town open. Basic offered R25k - R35k **Responsibilities**: - Ensure sales growth and profitability and return on investment for customers by actively managing and expanding new and existing direct sales customer...
-
Implementation Consultant
2 weeks ago
Centurion, South Africa Mediro ICT Full time**Role-specific knowledge**: At least 5-7 years of experience in implementing complex Business Systems. **Duties**: Gain expert knowledge of the functionality and capability of the Business System Define business requirements. Mapping - Business System to business requirements **Implement Business System. Includes but is not limited to**: Prject...
-
Account Manager: Ict
2 weeks ago
Centurion, South Africa Elite Search and Selection Full timeGauteng, Centurion - R 40 000 - R 60 000 Monthly Basic Plus Commission**Position**: Technical Sales Account Manager **Location**: Centurion Our client is a successful 1st tier provider of integrated access services which include metro-wireless access networks, private satellite access networks, and unified communication networks. They are looking for a...
-
Junior Ict Technician
3 weeks ago
Centurion, South Africa Lesedi Full time**Purpose of the role** To provide 1st Level Support for Cloud, Desktop, Server, and Networks for Lesedi IT Systems (Not limited) KEY PERFORMANCE AREAS (All sites) - Attend ServiceDesk calls and close in SLA timeframe - Laptop/Desktop (Specification, Procure, Distribute, Support) - Manage and maintain all Meeting rooms, video conferencing (not limited) -...
-
Ict Technician
3 weeks ago
Centurion, South Africa HRCorp Full timeReport to the Managing Director and form part of the technical team. Attend to service and support faults from clients and internal staff. Trouble shoot and resolve technical issues and faults daily. Fill in, report finding and resolution to faults on-site using the company software system using their company tablet. Primary technical...
-
Lead Consultant: Technical Testing
2 weeks ago
Centurion, Gauteng, South Africa SITA Full timeTo lead, direct and manage or execute Technical Testing including automated testing services, adopted standards,processes and procedures.Key Responsibility Areas Lead, manage, and implement strategies manage the section in order to ensure effective and efficient operationsthat all resources are utilised optimally. This must be done in accordance with SITA...