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Ict Support Technician
2 weeks ago
The IT System Administrator is responsible for maintaining, advising, integration, procurement and developing of Stowe Holdings ICT Infrastructure as well as our suppliers/clients across all regions.
He/She will be able to assist colleges and help the ICT Manager where applicable.SUPPORT SERVICES (30%)
- Call Logging System (HEAT)
- Accounting System (Pastel Evolution)
CUSTOMER RELATIONS (30%)
- Maintain positive customer relations through professional interactions with customers
- Works with procurement staff to purchase hardware and software.
MAINTENANCE (15%)
- Do daily/weekly/monthly ticket quality checks
- Record all calls and support activities on the call logging system.
- Perform preventative maintainance tasks within established standards and guidelines.
SELF DEVELOPMENT (12%)
- Review and evaluate new techonogolies, products and services that can benefit the company
- Priortisation of support incidents, service requests and preventative maintenance activitivies to ensure high level of uptime and SLA conformance.
- Maintain a clean and safe work area, adhere to all safety procedures
POLICIES AND PROCEDURES (3%)
- Adhere to departmental and company policies and procedures.
The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job.
COMPETENCIES / SKILLS REQUIRED (10%)
- Confidentially pertaining to crucial data
- Ability to work under pressure
- Must be honest and trustworthy
- Communication with Management as well as internal and external clients
- Must be motivated and a team player
- Must have good troubleshooting skills
- Request for MCSE Certification to be completed.
MINIMUM REQUIREMENTS
- Linux and Windows Server knowledge is advantages
- A+ Qualification
- 35 Years
- Driver's License
- Valid South Africa ID
Job Types:
Full-time, Permanent
Pay:
R10 000,00 - R15 000,00 per month
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