Deployment Analyst Graduate

2 months ago

Cape Town, South Africa CSG Full time

Hi, I'm

Zandile Vanqa

, your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you'll do
- You will report to the Director Customer Care to drive realization of the product vision across CSG’s service domains through creation of effective change management
- Collaborate with business owners and product manager to determine the business needs and create functional requirements for project team (Epics, features, user stories, UI mockups/wireframes with appropriate details).
- Liaise between business partners, product managers and technology teams in creation of features, stories and acceptance criteria, supporting the timely implementation of initiates.
- Lead and facilitate requirements sessions with various stakeholders and continuously deliver results through collaboration.
- Plan sprints, groom the backlog and keep yourself and the team moving forward.
- Coordinate with technical resources to develop workable solutions that meet customer expectations.
- Build trust and respect, establish relationships and develop rapport with the technical and non-technical teams.

You should have
- Bachelor’s degree in a related field
- Ability to think analytically, solve problems, make decisions, and collaborate and work with a team in a fast paced environment.
- Excellent analytical skills and ability to translate business functionality and opportunities into clear, precise and easy to read artifacts (UI mockups, user stories, functional requirements).
- Ability to interact and develop relationships with all levels of personnel, including management, from both business and technology teams.
- South African Identification document.
- Academic record
- CV and Cover Letter.

Who will love this job
- An trusted team player - you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
- A growth driver - you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
- A game changer - you dream big and push the limits of what's possible to improve for yourself and others

Location(s):
ZA.Cape Town.OfficeZA.Centurion.Office

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