IT Service Management Technical Specialist
3 weeks ago
**To qualify for the role he/she must have**
A bachelors degree in computer science, accounting, finance, or a related field
- ITSM certification/s and relevant project experience at minimum
- Approximately 10+ years of total experience and ITSM Implementation experience, ServiceNow, CMDB
- Support the ITSM implementation project and play solution architect role binding the entire solution to meet client requirements
- Strong verbal and written communication with out of box thinking abilities.
- Ability to understand Methodologies (Activate, Agile, SDLC, SCRUM) and other industry business fundamentals and ability to showcase a quick learning curve.
- Proficient in MS Office products (Project, Word, Excel, PowerPoint)
- Strong knowledge in business processes and best practices
- Capability of presenting the value proposition for ITSM,
- Very good problem-solving abilities
- Experience executing a business blueprint and documenting business requirements that can be understood by a technical process team.
- Development of project documentation, training materials, requirements gathering, and project management methodology experience required.
- Demonstrated track record managing teams and complex engagements in the consulting arena
- Show initiative and creativity in developing innovative work-around solutions or new processes.
- Demonstrate deep knowledge of ITSM solutions and appropriate industries to maintain credibility with prospective customers. Provide proof points with relevant customer stories.
- Engaging with Clients in understanding their requirements, scoping, discovering and defining solutions, explaining business benefits and use cases and a roadmap to meet their goals.
- Creating innovative solution designs that utilize our extensive service offerings.
**Rate for the above role is R750 per hour max**.
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