Digital Academy Program Support Specialist

6 months ago

Durban, South Africa AECOM Full time

**Company Description** Work with Us. Change the World.**

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description** Summary**:
We have an exciting opportunity for an Enterprise Capabilities (EC) Digital Academy Program Support Specialist to support the development and expansion of our Digital Academy, a digital acceleration program, focused on upskilling resources on premier projects with the goal of optimizing design hours. You will play a critical role in helping individuals enhance their digital skills and knowledge as well as helping the company create solutions for capacity constraints, delivering unparalleled design quality, and implementing new ways of working as the industry evolves.

The Digital Academy framework is based on four pillars, Assessment, Curriculum, Subject Matter Expert (SME) Led Training and Delivery Platforms. The person in this role will be responsible for supporting the execution of this vision.

This position will offer flexibility for a hybrid work schedule, combination of office and remote work schedule and can be based in our Durban, South Africa or Bucharest, Romania office locations.

**Key Roles & Responsibilities**:

- Work with stakeholders from around the globe to support and guide the administration and completion of assessment assignments.
- Upload assessments assignments to assessment software, troubleshoot any issues, coordinate with appropriate resources to resolve, and ensure successful launch of assessment invites.
- Provide access to assessments reporting to relevant stakeholders.
- Ensure confidentiality and security of assessment data in compliance with company policies.
- Support the team with the planning, organizing, and production of training materials.
- Provide content management support, including creating, modifying, organizing, maintaining, and removing content to ensure content is up to date.
- Stay apprised of new features/functionality in editing and training platforms to enhance efficiencies and bring new ideas to the team.
- Assist in overall business-related activities and presentations.
- Organize, process, and present information.
- Analyze and interpret data to help improve processes and support team members and stakeholders.

**Qualifications** Minimum Requirements**:

- Bachelor’s Degree or equivalent combination of education and/or experience.
- Basic technical skills desired, to troubleshoot, problems solve and improve processes, using various software systems.
- Familiarity with software and tools used for content creation, editing, and uploading is beneficial.
- Knowledge of multimedia design principles and video production/editing skills are beneficial.
- Good communication skills.
- Good organizational skills.

**Preferred Experience**:

- Bachelor’s degree in communications, marketing, training & development.

As a member of the Global Enterprise Capabilities team, you will work with leaders from around the Globe region to engrain and define our digital services, to share best practices, to leverage global capabilities and to support North America opportunities and projects. While services and solution management will be set globally, they will be tailored for implementation within the regions, individual business line verticals, and for each client.

This role will work closely with regional and global digital leadership to build and expand the impact of our growing team of digital professionals in infrastructure markets.

**What we offer**:

- Collaborative role within Enterprise Capabilities Digital
- Interface and collaborate with various regions.
- Opportunity to work with diverse teams from our offices around the globe.
- Competitive compensation
- Great team culture and learning opportunities.

**Additional Information**
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together - your growth and success are ours too.

**About AECOM**

AECOM is the world’s trus

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