Admin: Hardware

3 weeks ago

Centurion, South Africa BCXP Full time

**Business unit, Department, Reporting Business Unit Operate**: Service Management Department Service Excellence & Quality Job grade/level OP1
Core Description
A Hardware Asset Administrator is responsible for management and administration of End User Devices and peripherals using the Helix Remedy system to manage Asset calls and the Asset database throughout the IT Asset lifecycle. Key Deliverables / Primary Functions Maintain up-to-date and accurate inventory of all EUD hardware assets, including computers, laptops, peripherals, and other hardware components. Manage the procurement process for new EUD hardware assets, including tracking deliveries, and ensuring proper disposal of end-of-life assets as per client processes. Assign unique asset tags to hardware assets and maintain a record of their location, status, and user assignments in the Helix Remedy system. Conduct physical audits periodically, to verify the existence and condition of hardware assets, reconciling the physical count with the database records. Ensure proper allocation of hardware assets to end users and track the assignment history, making adjustments in the asset database as needed. Maintain comprehensive documentation related to hardware assets, including warranty information, and asset sign-off forms. Generate and provide regular and ad-hoc reports on hardware asset status, usage, and expenses using the Helix Remedy system. Interact with hardware vendors and suppliers for procurement, logistics, and disposal of assets etc. Manage and coordinate assets calls throughout the lifecycle keeping all stakeholders updated. Continuously assess and improve asset management processes and workflows to enhance efficiency and reduce cost. Provide continuous updates to the states of the Hardware Assets in the Asset database as changes are affected. Core Functional Skills & Knowledge Technical Report writing Process Orientation Teamwork System Administration Customer Needs Analysis Core Behavioural Competencies Analysing Following instructions & procedures Delivering Results & Meeting customer expectations Planning & Organising Presenting and Communicating information Minimum Qualifications NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Experience
2 years’ experience in IT Asset Management. Certifications ITIL Foundation Professional Memberships in Relevant Industry Level of Engagement & Span of Control
Engagement will all levels within the organisation, internal and external to the business. Special Requirements / Employment Condition Workplace / Physical Requirements Hybrid Remote Worker Billable

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