Associate SAP CRM Consultant

1 week ago


Cape Town, South Africa Barratt and Co Full time

**Key accountabilities and responsibilities**:

- Provide second level incident support to the business by analysing and clarifying the issue and resolving issues within the agreed service level agreement (SLA)
- Ensure all support knowledge for resolving incidents, service requests is up to date
- Configure approved system changes or enhancements in SAP CRM modules
- Document or update functional specifications for system developments to be done and work with developer on requirements
- Unit test system configuration changes or development changes before releasing the changes to QA system
- Escalate support issues timeously to the Team Lead for support when a solution is not forthcoming
- Ensures business compliance to processes and procedures
- Monitor active processes i.e. daily batch jobs in the system, promotions setup and other operational activities etc.
- Establish the cause of repeated incidents and recommend resolutions or procedural process changes to relevant stakeholders
- Share resolution knowledge and experience with team and provide training and mentoring to team members where required
- Ensure consistency, completeness and clarity of own deliverables, and their acceptance
- Ensure alignment across SAP modules and non-SAP systems
- Assist other team members whenever necessary

**Qualifications**
- Matric
- Diploma or certificate/Tertiary qualification in information systems/business (desirable)
- Relevant experienceÂ


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