SAP C4c Consultant

4 months ago

Cape Town, South Africa Yellow Seed Consulting Full time

Spandex is looking for a SAP C4C (Cloud for Customer) Functional Consultant who specialises in implementing, configuring, and maintaining SAP's Cloud for Customer solution. The primary responsibility is to help Sales, Sales Desk and Service better manage their customer relationships, sales, and service processes including (but not limited to) the responsibilities listed under the key requirements.

**Key Responsibilities**:

- Requirement Gathering and Analysis: Work closely with clients to understand their business requirements and translate them into functional specifications for the SAP C4C solution.
- Solution Design and Configuration: Design and configure the SAP C4C system to meet client requirements, ensuring that the solution aligns with industry best practices and meets business objectives.
- Integration: Collaborate with technical teams to integrate the SAP C4C system with other SAP and non-SAP systems, such as ERP, Commerce, CDP, Emarsys, and BI solutions, to ensure seamless data exchange and process synchronization.
- Testing and Validation: Create and execute test plans to ensure the quality and accuracy of the implemented solution. This may include unit testing, integration testing, and user acceptance testing.
- Training and Support: Train end-users on the SAP C4C system, provide guidance on best practices, and offer ongoing support to address any system issues or user queries.
- Project Management: Participate in project management activities, such as project planning, risk management, and stakeholder communication, to ensure the project is delivered on time and within budget.
- Continuous Improvement: Stay updated on the latest SAP C4C features, enhancements, and industry trends to recommend improvements and optimizations to clients' existing solutions.
- Documentation: Create and maintain detailed documentation of the implemented solution, including functional specifications, configuration guides, and user manuals, to ensure knowledge transfer and facilitate future system maintenance.

**Job Skills & Personal Qualities**:

- Advanced analytical skills and attention to detail
- Able and willing to collaborate in a team environment and exercise independent judgment
- Excellent verbal and written communication skills
- Professional image with the ability to form good partner relationships across functions
- Strategic, intellectually curious thinker with focus on outcomes
- Advanced knowledge of MS Office, SQL, and MS SQL Server
- Advanced knowledge in one of either Python or R scripting languages is preferable
- Ability and willingness to learn new tools and capabilities as required
- Strong project management and organizational skills

**Key Performance Indicators**:

- Introduction of new capabilities and quality of data
- Availability and handling of user requests
- Communication of CRM Solution and capabilities to business users and management

**Competencies**:

- Problem solving: Develops intelligent, logical and creative solutions
- Business focus: Strives to create the most value for the business users and builds a mutual, long-term relationship. Anticipates and attends to the needs of the customer.
- Team oriented: Works collaboratively across organisations to deliver solutions; willingly participates in structuring team objectives and work processes; seeks and builds on diverse ideas resulting in added-value outcomes.
- Open communicator: Consistently communicates with candid honesty and clarity demonstrating both keen listening as well as commitment to ensure that the audience understands the message; is comfortable speaking up about difficult issues
- Results orientated: Personally, and aggressively pursues goals and objectives by employing the efforts of self, others, resources and processes.

**Qualifications and Experience**:
Minimum of 3+ years of developing and managing in a SAP C4C solutions, with an understanding of SAP ECC. Has a strong understanding of data

**Salary**: R40,000.00 - R67,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Developing and managing in SAP C4C solutions: 3 years (preferred)

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