Software Support Consultant
1 week ago
Key Performance Area:
- Telephonic support on Accounting Software with clear and confident instructions given to client with any unanswered queries escalated to management
- Assess clients query whether it’s software or user related and communicating effectively to line management
- Training on the accounting Software Logging of queries and correspondence.
- Updates and Improvements
- By keeping up to date with training, advise the clients of any changes or improvements in the software development, having a clear understanding of the new features on offer in the software
Minimum Requirements:
- 1-2 Years software knowledge gained ideally within SAGE or related (Software Training will be provided)
- Working experience gained within Accounts, Procurement, Payroll, Sub-Contractor; Stock and Material Management would be an advantage
- Basic working knowledge of accounting is required
- Ability to facilitate training to users, paying strong attention to detail
- Stable track record essential
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