Tekla Technical Support Consultant

2 weeks ago


Sandton, South Africa Clearleaf HR Consulting (Pty) Ltd Full time

**PLEASE ATTACH YOUR ORIGINAL CV TO APPLY FOR THIS POSITION. THE INDEED CV IS NOT SUFFICIENT.**

Company Description

An exciting career opportunity currently exists for a Tekla Technical Support Consultant within a Construction technology company.
**Job Description**:
PURPOSE OF THE ROLE:

- Take ownership of technical support and training for customers of all relevant Tekla structural design and detailing software products and services.
DUTIES INCLUDE:
Technical Support:

- Resolve any reported product/solution issues or malfunctions through following proper diagnostic/troubleshooting steps, as well as standard procedures and protocols, to identify and understand the problem and provide suitable solutions.
- Ask customers targeted questions during telephone support to identify the root of the problem.
- Talk customers through suitable/applicable steps and actions to resolve issues when providing telephone support.
- Ensure all product/solution/customer issues are properly logged, provide timeous reports and manage own schedules.
- Continuously build supportive customer relationships.
- Provide technical support to internal staff involved in the sales (i.e. pre-sales support) and implementation of relevant products/solutions.
- Assist with technical presentations at The company product launches and seminars.
Product Training:

- Continuously build and expand on own product knowledge.
- Prepare customer training through completing a needs analysis of the end users being trained, and compiling training material and agenda accordingly.
- Present technical training if/when required.
Quality Control:

- Ensure quality control of all products/solutions dispatched to customers.

**Qualifications**:
Qualifications / Experience:

- A degree/diploma in Civil/Structural Engineering, Structural/Architectural CAD or equivalent.
- Have structural engineering experience using design and/or detailing software, ideally Tekla.
Skills / Knowledge:

- Planning, organising and coordination abilities.
- Excellent communication skills (verbal & non-verbal) to provide technical help.
- Understanding of solutions implementation and service level support best practice.
- IT proficiency (Knowledge of CRM software & Microsoft office)
- Reasoning and critical thinking abilities.
- Ability to produce clear and structured texts
- Fluent written and spoken English.
- Utilise excellent analytical and problem-solving skills.
- Are patient and organised with the ability to multi-task.
Additional information

**Salary**: Market Related

**Job Types**: Full-time, Permanent

**Education**:

- Diploma (preferred)



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