Bookings Clerk
6 months ago
**General information**:
**Join our CFAO MOBILITY Division **
**MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS**
Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance.
Our Offer includes the complete automotive offering, including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a **Bookings Clerk M/F **based **:South Africa**
**Purpose of position**:
**To assist in the daily duties in respect of administration, general office work and customer liaison.**
**Minimum Requirements**:
- **
Grade 12 qualification/ equivalent.**:
- ** At least one year clerical experience, preferably in the motor industry.**:
- ** Computer literacy.**:
- ** Clean criminal record**:
- ** Good verbal and written communication skills in English.**:
- ** Technical qualification advantageous**
**Profil Request**:
**Core Job Functions**:
**Collect all pre - service / repair booking information**:
- ** Answer all calls relating to service inquiries/bookings promptly and professionally**:
- ** Identify existing customer details on system**:
- ** Identify outstanding campaigns and service**:
- ** Ensure accurate understanding of customer’s needs by asking appropriate probing and diagnostic questions**:
- ** Offer the customer booking options hourly all day (i.e. Formula 1 booking, conventional booking, staggered drop off etc.)**:
- ** View dealer booking system for capacity**:
- ** Create service booking and accurately confirm all customer information**
**Arrange all service / repair bookings**:
- ** Create service booking and accurately confirm all customer information**:
- ** Organize a pre-diagnostic test drive with Foreman/Controller or Service Manager if required**:
- ** Identify and flag repeat repairs and manage the process**:
- ** Ensure customer details are updated; if necessary**:
- ** Reschedule “no show” customers**:
- ** Confirm customer’s preferred contact method regarding progress on vehicle**:
- ** Book all teleservice clients**:
- ** Ensure all online bookings are attended to hourly**:
- ** Prepare job cards for the next day**:
- ** Inform clients of outstanding campaigns, update systems, get parts ordered and book vehicles**:
- ** Control driver system
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