Sales and Customer Onboarding Specialist

3 months ago


Durban, South Africa Shoreability Full time

**Job Title: Sales and Customer Onboarding Specialist**

**About Us**:
Join our dynamic team as we launch our exciting new platform designed to enhance the online experience for our valued customers. We are committed to providing innovative solutions and are seeking a personable and proactive Customer Onboarding Specialist to help transition our existing customer base to our state-of-the-art system.

**The Role**:
As a Sales and Customer Onboarding Associate, you will play a crucial role in connecting with our existing customers, introducing them to our new platform, and ensuring they receive a seamless transition. Your friendly approach and natural sales skills will be key in helping customers understand the benefits of our new platform and encouraging them to utilise it for an easier and more efficient buying experience.

**Key Responsibilities**:

- Conduct weekly calls to existing customers to introduce and onboard them to the new platform.
- Gather and address feedback to enhance the customer journey.
- Assist customers in setting up new accounts and placing their first orders.
- Maintain accurate records of customer interactions and update reports regularly.
- Develop and refine FAQs based on common customer enquiries and feedback.

**Key Attributes Required**:

- Friendly, personable, and professional demeanour.
- Natural sales ability with a proactive approach.
- Highly motivated and a committed team player.
- Exceptional organisational and efficiency skills.
- Diligence in handling customer information and follow-ups.

**Key Performance Indicators**:

- Number of calls made per week.
- Number of new accounts set up per month.
- Number of first orders placed per month.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional growth and advancement.
- A collaborative and supportive work environment.

Join us in revolutionising the customer experience and making a significant impact in the industry

Pay: From R10 000,00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)
- Administrative: 2 years (preferred)
- Sales: 2 years (required)

Expected Start Date: 2024/11/01



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