Senior HR Operations Lead: Africa

1 month ago

Kempton Park, South Africa DHL Full time

**BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY**

Deutsche Post DHL Group is the world’s leading logistics and mail company.

We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you’ll be working for a global company that’s focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our Customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we’re looking for

**Role Outline**
- Responsible for the delivery of HR services, products and systems. Work in liaison with business partners, managers and employees as well as external organizations as required. Focused on improving service delivery quality by streamlining processes and services whilst achieving a cost effective position.
- Designs and delivers the in-country / cluster country HR operational services, using standardised BPO processes, maximising cost effectiveness and continuously improving service performance against benchmarks
- Ensure all HR Operations processes are in line with local legal and regulatory requirements

**Key areas of responsibility include**:

- Work with Business HR and Centers of Excellence to ensure HR Operations supports the HR strategy delivery and meets business needs.
- Build strong business relationships across the organisation and with suppliers to develop the HR Operations service and priorities and continually improve the HR Operations reputation and promote its interest
- Work with Shared Services and Specialist Services teams e.g. Resourcing, Learning Delivery and Employee Relations / Employee Performance Management to support effective service delivery
- Work with Global HR Operations to drive the development and enhancement to standardised BPO processes and HR systems, to develop and support HR Operations service delivery
- Provide key support to the Global HR Operations lead in delivering a high quality HR Operations service to the business, working with key stakeholders and senior HR leadership members in the process
- Ensure the team delivers a high standard HR Operations service to the business, putting focus on excellent customer service and speed of delivery
- Deliver HR projects that sit within HR operations e.g. implementation of HR systems / system upgrades
- Ensure procedures and systems are in place to receive feedback from service users, partners and stakeholders, and evaluate the feedback and take appropriate action to secure continuous improvement
- Drive continuous improvement that delivers year on year cost savings and service capability, whilst improving service performance against benchmarks
- Develop and implement in-country / cluster country HR Operations service delivery strategy
- Lead the HR Operations team, driving implementation of standard processes and systems and managing service change
- Ensure HR Operations activities, projects and programs are resourced appropriately and delivered on time and within budget
- Provide leadership, guidance and professional advice on the design and delivery of HR Operations and continuous improvement programs
- Champion for customer focus, listen to and communicate with customers and stakeholders effectively
- Develop positive working relationships with internal functions and external organisations, to support the Global BPO develop DHL SC’s policies and priorities, further improve the organisation’s reputation and promote its interests
- Maintain effective relationships with business and HR leaders, Centers of Excellence leads and HR Operations Specialist Services leads
- Where appropriate, liaise with internal / external Heads of Shared Services to benchmark and increase learning/best practice
- Establish effective relationships with HR Business Partners
- Member of the Global HR Operations leadership team
- Effectively plan and deliver high quality HR Operations services, including where applicable:

- Employee administration (including advice and support around the employee lifecycle)
- Payroll Services (vendor management or Payroll service delivery where not outsourced)
- Benefits Services
- Reward Services
- In conjunction with Global HR Operations and HR IT Systems, develop and drive continuous improvement of HR systems, to enhance the customer experience and provide value added services to the organisation
- Develop the employee & manager experience through self-service, ensuring information is easy to find, user friendly and informative
- Drive management information and business insights capability to present a common reporting standard for HR activity
- Drive the payroll contract to meet contractual SLAs, deliver value add services and cont

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