Operations Manager

6 days ago

Johannesburg, South Africa IQbusiness South Africa Full time

**POSITION OVERVIEW**:
The Sample Operations Manager is responsible for overseeing all sample-related operational activities, suppliers, systems and platforms used in the execution of research projects. While balancing client needs, suppliers and internal demands, the Sample Operations Manager works with a team to ensure consistent quality of outputs and on-time delivery, all within budget.

Superior project management skills, excellent planning abilities, strong operational execution, on-the-fly problem solving ability, and people management skills, are key to success in this role.

The ability to manage concurrent projects, utilizing a combination of sample sources and, methodologies, while under the pressure of tight timelines, is critical in this role. The Sample Operations Manager is resourceful and utilises partners and experiential knowledge to lead in an environment where high levels of complexity exist.

The Sample Operations Manager is responsible for researching, testing, and implementing new sample sources and suppliers with the objective of establishing a network of high quality, reliable and commercially appealing options. Sample quality directly influences project success and to this end, the Sample Operations Manager defines quality controls and directs the Team and specifically Quality Controller in ensuring quality throughout the process.

As a member of the leadership Team, the Sample Operations Manager participates in MANCO, and other operational committees and is expected to contribute to and drive sample related initiatives.

**REQUIREMENTS**:

- Recognised Project Management, Operations, or Business-related degree.
- Minimum 5 [five] years’ project or operational management experience.
- Minimum 3 [three] years’ people and general management experience; including leading a team of diverse members.
- Ideally some experience working with online, digital sample sources [social media, panels or communities].
- Proficient in Microsoft and Office tools; specifically, MS Teams, MS Outlook, SharePoint, Excel, PowerPoint, and Word.

***:
**ROLES & RESPONSIBILITIES**:
**Strategy Input and Execution** _[contribute to the development and execution of the operational strategy]_
- Input into sample-related operational strategy.
- Input into budgets.
- Active participation in, and contribution to, MANCO and other operational committees.

**Business Development Support **_[provide commercial and operational input into proposals and costings]_
- Assist the New Business and Client Service Directors with proposal support by providing input into operational and commercial considerations as well as timelines.
- Attend sales and other relevant business development meetings to ensure operational alignment to deliver against sales.

**Leadership **_[coordinate, lead, mentor and evaluate performance of team members]_
- Define Objectives & Key Results measures [OKR’s] that drive performance, for all team members.
- Career management, succession planning and development of team members.
- Carry out disciplinary obligations relating to direct reports, when required.
- Finance and human resource-related approvals such as leave, training and travel related expenses.

**Operational Management** **and Metrics** _[effective daily management and reporting on data collection related tasks]_
- Application of organisational project management software in the Team to support effective project management.
- Daily capacity planning and resource management across the team to ensure consistent, on-time, quality delivery.
- Weekly and monthly reporting on operational metrics in MANCO and other forums.
- Social Media: working with the Digital Media Specialist to drive experimentation with new social media platforms, new features, platform account management and protection of company’s social media accounts from blacklisting and blocking.
- Face-To-Face: support Field Co-Ordinator’s in building relationships with a network of reliable Supervisors [and interviewers].
- Telephonic: support Field Co-Ordinator’s in building relationships with a network of reliable Supervisors [and interviewers].
- Mystery Shopping: support Field Co-Ordinator’s in building relationships with a network of reliable Supervisors [and interviewers] as well as crowdsourced shopper providers.
- Panel Sample: build and maintain relationships with a network of reliable Panel sample providers.
- Constantly explore new sample sources with a view to trial and build on the existing sample matrix.
- Direct the Team in the exploration and implement of technology to improve efficiency and quality in all sample-related processes.

**Sample Quality **_[_ensure quality throughout the data collection process]_
- Foster a quality-in-all-we-do Team culture.
- Implement and monitor standard operating procedures for quality checking data during collection and on completion.
- Define and hold sample suppliers [individuals as well as organisations] accountable t

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