Business Onboarding Team Lead

2 days ago

Cape Town, South Africa Luno Full time

The world is changing. We all want something different.

At Luno, we see you as an individual, and we want to unleash your potential and empower you to become the best possible version of yourself.

Luno welcomes crypto lovers and crypto newbies. You - just like everyone in the world - are on your own unique crypto-learning journey.

We are a mission-driven cryptocurrency company that is building more open and equal access to the future of money. You don't have to know lots about crypto to be interested in joining us, you just have to feel that upgrading the world to a fairer financial system matters, and that you'd like to be part of this global change. We're a passionate and committed team taking on a challenge of epic proportions. Like the first moon landing, it requires a special kind of people **working together** with unusual skill, focus and determination. We need the best team on board for our mission.

If that sounds like a culture you'd thrive in, then we are excited to hear from you.

**The role in a nutshell**

You will form part of the **Operations Onboarding team** based in Cape Town and Kuala Lumpur, reporting to the Head of Customer Onboarding. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product and Compliance teams, servicing the business on an international level together with the teams from South East Asia, Africa and Europe.

**Your mission will involve**
- Helping Luno's customers to onboard from multiple geographies and have a seamless experience onboarding as their first step in their journey with Luno
- Ensuring that Onboarding team meets its project milestones
- Ensure that all projects are managed and delivered within the prescribed timeframes.
- Driving team objective setting, prioritisation and ensure adherence to plan and strategy
- Work closely across all functions, including Product, Engineering, Data, Operations, Customer Success, Legal, and Compliance to influence, advise and coordinate efforts and ensure strategic alignment and seamless execution of initiatives.
- Leading a strong and high performing team that is poised for future growth through development, coaching, clear expectation setting and a strong focus on employee experience
- Create a positive team environment that instill trust, encourages world class performance and ensures clear transparent communications to align around the overall vision
- Ensuring that all relevant policies and procedures are followed to ensure customers are onboarded in compliance with local regulations, including but not limited to Anti Money Laundering (AML) and Know Your Customers (KYC)
- Develop insights and formulate strategic and operational recommendations and processes to enhance the Luno customer experience and the operational efficacy of the team
- Oversee day to day operations related to global customer onboarding
- Own and monitor key Operational metrics and SLAs
- Own QA process for onboarding business customers
- Own and regularly review Standard Operating Procedures

**In your first six months, you will**
- Have a thorough functional understanding of Luno's Onboarding processes, tools and integrations.
- Have a thorough understanding of the team's day-to day operational outputs and ensure that they are met.
- Have a thorough understanding of the team's current and upcoming projects and provide support in the delivery of them
- Support the execution of the Onboarding Operations team's initiatives and greater business projects and vision
- Identify and understand the challenges and propose and initiate solutions to circumvent them.
- Guide and support the team in the delivery of their OKR's

**' The ideal Lunaut for this role, will have'**
- University degree from a recognised tertiary institution
- 3-4 years' relevant work experience in business and individual customer onboarding
- 3-4 years' relevant work experience as a team leader in business and individual customer onboarding
- High levels of EQ and proven experience in leading a team
- Certification (e.g. ACAMS) and demonstrable knowledge in KYC (Know your customer) and matters pertaining to the broader AML/CFT industry
- Experience in policy analysis and process development
- Applies critical and creative thinking to create efficient processes
- Highly collaborative with outstanding relationship building skills
- Exercise leadership to lead change by initiating action, giving direction and taking responsibility to ensure delivery of objectives/goals/tasks/projects.
- Ability to adapt within a fast-paced environment
- Strong attention to detail, report writing and documenting outcomes of investigations
- Interpret, prepare and represent complex management information.
- The ability to influence and make recommendations confidently with the use of data and analyses, to various stakeholders including the senior leadership team
- Entrepreneurial, strong sense of responsibility and very high level of integrity
-

  • Onboarding Team Lead

    7 months ago

    Cape Town, South Africa IDR Group Full time

    **Company Overview**: We are a rapidly scaling, regulated fund services and technology (fintech) company. Our vision is to be the trusted hub of the private markets, allowing investors to authenticate once across all of their private equity investments. We deliver efficiently, accurately and on time through our web platform which we develop in-house. We...

  • Business Onboarding Team Lead

    2 weeks ago

    Cape Town, South Africa Luno Full time

    The world is changing. We all want something different. At Luno, we see you as an individual, and we want to unleash your potential and empower you to become the best possible version of yourself. Luno welcomes crypto lovers and crypto newbies. You - just like everyone in the world - are on your own unique crypto-learning journey. We are a mission-driven...

  • Onboarding Analyst

    5 months ago

    Cape Town, South Africa IDR Group Full time

    Are you ready to be a part of a dynamic fintech company that's reshaping the private markets landscape? We are on a mission to empower investors with innovative solutions that unlock the potential of alternative asset classes. Through cutting-edge technology, we're revolutionizing how investors manage and navigate their portfolios. Aligned with our core...

  • Client Onboarding Team Bookkeeper

    2 days ago

    Cape Town, South Africa Arvo Full time

    Job Title: Onboarding Team Bookkeeper Job Description Our client is seeking a dedicated and detail-oriented Onboarding Team Bookkeeper to join their dynamic team. In this role, you will support USA-based chiropractic practices by onboarding 4 to 5 new bookkeeping clients weekly while maintaining an average of 15 previously onboarded clients’ books...

  • Client Onboarding Team Bookkeeper

    2 days ago

    Cape Town, South Africa Arvo Full time

    Job Title: Onboarding Team BookkeeperJob DescriptionOur client is seeking a dedicated and detail-oriented Onboarding Team Bookkeeper to join their dynamic team. In this role, you will support USA-based chiropractic practices by onboarding 4 to 5 new bookkeeping clients weekly while maintaining an average of 15 previously onboarded clients’ books until they...

  • Client Onboarding Team Bookkeeper

    2 days ago

    Cape Town City Centre, South Africa Jobted ZA C2 Full time

    Job Title: Onboarding Team Bookkeeper Job Description Our client is seeking a dedicated and detail-oriented Onboarding Team Bookkeeper to join their dynamic team. In this role, you will support USA-based chiropractic practices by onboarding 4 to 5 new bookkeeping clients weekly while maintaining an average of 15 previously onboarded clients’ books until...

  • Sales and Onboarding Coordinator

    4 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Location**: Hybrid (with occasional travel) **Employment Type**: Full-Time **Salary Band**: R22k - R25k (depending on qualifications & experience) **About Us**: DASH is a leading provider of innovative solutions tailored to the hospitality industry. We are dedicated to delivering exceptional service and ensuring our clients have the tools and support...

  • Onboarding Co-ordinator

    2 days ago

    Cape Town, South Africa Gattaca Plc Full time

    **Onboarding Co-Ordinator** **Introduction** At Gattaca, our values are the backbone of everything we do: Trust, Professionalism, Ambition, and FUN. This, paired with the tools and industry leading training we can provide, can give you what you need to be our next recruitment superstar. **Onboarding Co-Ordinator** The ‘Onboarding Co-Ordinator’ role...

  • Onboarding Operations Assistant

    9 months ago

    Cape Town, South Africa Portside Consulting Full time

    Company: Portside Consulting About Us: Portside Consulting is a leading recruitment agency specializing in the cruise ship industry. We are dedicated to providing top-quality recruitment services to both cruise lines and job seekers, earning a reputation as a reliable and trusted partner in the cruise industry. **Responsibilities**: - Coordinate and...

  • Client Onboarding Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa The Recruitment Council Full time

    Job Title: Client Onboarding SpecialistThe Recruitment Council seeks a highly organized and detail-oriented Client Onboarding Specialist to play a crucial role in enhancing client onboarding experiences. As a key member of our team, you will be responsible for leading the client onboarding process, ensuring compliance with regulatory standards, and providing...

  • Onboarding Specialist

    2 weeks ago

    Cape Town, South Africa Tracking Talent Full time

    Client Onboarding Specialist is required at a Financial Services company. This is an important administrative role, where you will be providing provide support to the client facing team for the onboarding of new clients and investors, for local and cross jurisdictional structures. Provide day - to - day assistance for end to end on-boarding process of new...

  • Onboarding Analyst

    2 weeks ago

    Cape Town, South Africa Bolt Talent Solutions Full time

    Onboard new client information - Proactively suggest process and system improvements - Support the use of technology in all processes **Role Purpose** The Onboarding Analyst will onboard new client information in bulk, while continuously improving the efficiency and accuracy of processes using technology. The Onboarding Analyst will be confident in dealing...

  • Onboarding Specialist

    1 week ago

    Cape Town, South Africa Nestify Full time

    Nestify is a leading international property management and lettings company that is changing the face of hospitality. Whether guests or tenants need two days, two months or two-year stays, Nestify offers a unique and professional experience. As a tech-based company, and 24/7 contactless service, we're ensuring guests from all over the world get the stay they...

  • Onboarding Specialist

    5 days ago

    Cape Town, South Africa Nestify Full time

    Nestify is a leading international property management and lettings company that is changing the face of hospitality. Whether guests or tenants need two days, two months or two-year stays, Nestify offers a unique and professional experience. As a tech-based company, and 24/7 contactless service, we're ensuring guests from all over the world get the stay they...

  • Kyc Analyst

    2 months ago

    Cape Town, South Africa IDR Group Full time

    **Position Overview**: The Onboarding Analyst will be responsible for the onboarding of new and existing clients, with a focus on our major wins across the US, Europe and Asia. Our clients typically provide us with information in large data sets which requires manipulation & extraction in order to provide an efficient, quick and effective onboarding. This...

  • Onboarding Operations Analyst

    2 days ago

    Cape Town, South Africa Luno Full time

    The world is changing. We all want something different. At Luno, we see you as an individual, and we want to unleash your potential and empower you to become the best possible version of yourself. Luno welcomes crypto lovers and crypto newbies. You - just like everyone in the world - are on your own unique crypto-learning journey. We are a mission-driven...

  • Customer Success Team Lead

    4 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Job Title: Customer Success Team Lead We are seeking a seasoned Customer Success Team Lead to join our team at The Legends Agency. As a key member of our customer success department, you will be responsible for leading the onboarding process for new clients, managing installations, and maintaining strong client relationships.About Us:The Legends Agency is...

  • Onboarding Manager

    7 months ago

    Cape Town, South Africa Social Places Full time

    **Onboarding Manager** **About the Role**: We are looking for a highly organized and motivated Onboarding Manager to join our expanding team. In this pivotal role, you will be instrumental in guaranteeing that our new clients undergo a seamless and triumphant transition into utilising and embracing our software and platform. Serving as the primary liaison...

  • Onboarding Analyst

    2 months ago

    Cape Town, South Africa BVNK Full time

    **About us**: BVNK is a next-generation payments platform for global businesses. We bridge the gap between traditional and digital finance to make payments borderless, instant, and secure. Using the BVNK platform, businesses can send and receive payments on all major schemes and blockchain networks, incorporate stablecoins into their payment flows, and...

  • Onboarding Agent

    7 months ago

    Cape Town, South Africa Pure Placements (PTY) LTD Full time

    **Job Category | Trading | Retention Specialists | Forex | Crypto | Investments** **Estimated Intake Date: Conversions or Onboarding roles | Customer Success Manager or Retentions Roles are ongoing.** Hey there, looking for a challenging new opportunity? Our client, a leading commission-free online investment platform regulated by the FSCA, is seeking...