Retail Business Manager

4 months ago

Johannesburg, South Africa L'Oreal Full time

**Retail Business Manager**

**Location**: Woodmead

**Who We Are**

At L’Oréal, we believe that our people are our greatest asset. We foster a culture of learning, growth, and innovation, empowering our teams to reach their full potential and drive our business forward. As a global leader in beauty, we are committed to attracting, developing, and retaining top talent who share our passion for excellence.

**Lead with Passion, Drive Retail Excellence**

Are you a dynamic and results-oriented leader with a passion for the beauty industry and a proven track record of driving sales and exceeding targets? Do you thrive in a fast-paced retail environment and excel at building and motivating high-performing teams? As a Retail Business Manager at L’Oréal, you will play a crucial role in leading and inspiring your team to deliver exceptional customer experiences while achieving ambitious business objectives.

**A DAY IN THE LIFE**:
**Sales & Performance Management**:

- Identify business opportunities, drive sales and profitability for your store, consistently exceeding targets and maximizing business opportunities.
- Analyze key performance indicators, identify trends, and implement strategies to optimize performance.
- Develop turnovers and profitability, manage operating accounts of the geographical Zone
- Gather, analyze and coordinate information and tools available (ex. local markets panels, media plans, passengers’ traffic...etc.) to become an expert on the geographical zone.

**Team Leadership & Development**:

- Build, lead, and motivate a high-performing team through effective coaching, mentoring, and development initiatives.
- Foster a positive and collaborative work environment that embraces diversity and inclusion.
- A strong team-player with the ability to inspire, motivate and develop others while collaborating effectively with diverse stakeholders to drive successful project implementation.
- Manage BA (recruitment, objectives, oversee the training of BA by RT) and facilitate daily BA coaching (service, winner, My Beauty Club animation, etc.)
- Ensure a physical presence on the field close to the teams (internal and retailers)

**Develop and set up a global Sales strategy**:

- Recruit, lead and develop teams on the field (Regional Coaching Managers, Regional Trainers, and Beauty Advisors) based upon pre-determined priorities and objectives)
- Participate in and implement L’Oréal Group’s annual plan with Area Manager to guarantee SO targets and business
- Develop strong professional relationships with key accounts, be their privileged business partner (annual negotiations of margin, space, stores visibility, market share, animation plans, category management projects...)

**Visual Merchandising & Store Operations**:

- Maintain a visually appealing and impactful store environment that aligns with brand guidelines and optimizes the customer journey
- Allocate BA and promotors per brand with Area Manager
- Guarantee successful operational implementation in the Field and guarantee brand-image, monitor shop quality and merchandising
- Work with Visual & Retail Merchandisers for orders, planograms, installation and visual database

**Collaboration & Communication**:

- Partner effectively with area managers, marketing teams, and other stakeholders to align on strategies, share best practices, and drive business growth.
- Communicate effectively with your team to cascade information and ensure alignment.
- Excellent communication and interpersonal skills, with the ability to inspire, motivate, and develop a team to achieve shared goals

**PROFESSIONAL AND TECHNICAL COMPETENCIES REQUIRED**:
**Proven Retail Management Experience**:

- 3+ years of demonstrated success leading and managing a team in a fast-paced retail environment, preferably within the beauty industry.
- Produce reports and analysis (performance, competitors Field activity)
- Monitor resources allocation within the budget
- Supervise Retail implementation (projects, event ) and action plan in the Zone
- Ability to pursue turnover and profit optimization

**Strong Business Acumen**:

- A strategic thinker with a knack for identifying and capitalizing on business opportunities, negotiating effectively with stakeholders, and translating plans into successful outcomes
- Solid understanding of retail metrics, sales analysis, inventory management, and profit and loss statements.
- Masters brand selling scenarios
- Sets negotiation priorities

**Customer-Centric Approach**
- Passion for delivering exceptional customer experiences and building lasting relationships.
- Manage intermediate agent relationships
- Collects and connects comprehensive knowledge about the retailer/prescriber/Salon
- Influences the retailer/prescriber/Salon and builds retailers development plans
- Adapts brand distribution strategy

**Analytical and Problem-Solving Skills**
- A data-driven individual who excels at analyzing information to generate insights, clos

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