Reservations Consultant

4 days ago


Cape Town, South Africa Belmond Hotels Full time

Belmond Safaris is looking for a Reservatons Consultant, based in our Cape Town Offices.

Main duties and reponsibilites include:

- Create and process lodge reservations (both group and FIT) for our three safari lodges in Botswana.
- Provide support for our luxury tour operating division by quoting and handling touring files as and when necessary.
- Making lodge reservations for FIT’s and groups, preparing rate proposals and following up on the business to ensure revenue.
- Quoting, managing and making tour operating bookings including flights, transfers, restaurant reservation, as well as accommodation bookings.
- Assist & maintain an efficient administration system within the department.
- Assist with related duties as and when required by management.
- Ensure accurate & detailed capturing of lodge reservations.
- Reviewing, monitoring and revising guest service standards, thereby enhancing guest satisfaction.
- Supply quotations based on the client’s requests.
- Ensure all quotations are followed up on a regular basis in order to ensure maximum revenue.
- Be flexible in working hours and ensure coverage when needed.
- Ability to manage room blocks.
- Creating and managing all travel logistics and file handling, including financial aspects.
- Competitive basic salary
- Medical aid & pension fund benefit
- Internal Belmond discounts
- Employee Assistance Programme


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