Reservations Administrtor

**Job Number** 23056223

**Job Category** Reservations

**Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Function**

**Join our amazing team and deliver unforgettable and memorable **experiences.**

We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Assistant Director of Sales, the successful incumbent will be responsible for pprocessing all reservation requests, changes, and cancellations received by phone, fax, or mail, He / She will be required to Identify guest reservation needs and determine appropriate room types. To achieve budgeted and forecasted Rooms Revenue, through the conversion of reservation calls to sales, whilst delivering customer satisfaction. This position will focus on Reservations for the Westin Cape Town.

**Required Experience & Qualifications**
- Must have 2-3 years minimum experience in Reservations or Front office - preferably Five Star environment
- Sound understanding of Reservations and Front office operations
- Extensive knowledge of Opera PMS
- Previous experience with Marriott Systems/Marsha Beneficial
- Good office administration skills
- Ability to work well independently, as well as part of a team
- Excellent communication skills
- Ability to work under pressure and without supervision
- Customer / staff focused
- Team orientation
- Attention to detail
- Problem solving / Decision-Making

**Key Responsibilities**
- Report directly to the Reservations Manager / Supervisor.
- Checking daily arrivals for the following day /weekends/public holidays and arranging the necessary guarantees and prepayments.
- Managing December Christmas/New Year’s bookings.
- Working closely with Front Office Administrators ensuring adherence to policies and procedures and also assisting with PX accounts ensuring that they are cleared within 7 days.
- Merging of profiles and ensuring accuracy of information.
- Daily charging of prepaid rates and also following up on Virtual credit card payments.
- Daily checking of reservations reports (error report / reservations made yesterday/no show report).
- Be flexible in working hours.
- To actively and consistently enrol guest for Marriott Bonvoy Membership to develop brand loyalty and to meet departmental targets.
- To be fully conversant with all market segment and rate plans, together with special rates and packages.
- To deal with correspondence checking (VIP’s, regular guest, Marriott Bonvoy guest ), group allocation and to respond to guest requests on a daily basis.
- Follow up on all outstanding vouchers - once vouchers received, attach to the reservation.
- Check third party Extranet Sites (bookings made online).
- Also managing online websites designated to you
- Ensure the Front Desk are made aware of any new bookings made for arrival the same day.
- To handle customer queries and complaints relating to the Reservations Department.
- To maintain a high standard of communication with all departments.
- To complete additional tasks as and where directed by the Reservations Manager, or in their absence, the Rooms Division Manager.
- To ensure Profiles are maintained, merged and updated on a regular basis to provide accurate Company, Agent and Individual Guest information.
- To maintain the Reservation files in an up to date and accurate manner.
- To work closely with Front Office and Events to maximize Guest Satisfaction.
- Perform other reasonable job duties as requested by Managers.
- Perform other duties as and when required
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.