Customer Growth Consultant

6 months ago

Cape Town, South Africa AnyVan Ltd Full time

AnyVan makes moving anything, anywhere easier, more affordable and greener for everyone. With Over 8 million customers across the UK and Europe since our launch over a decade ago, we’re proud to be known as the largest, fastest growing tech company in the logistics industry.

Like many popular marketplaces, we’re asset light - i.e., we don’t own any vehicles or employ any drivers. We work with our transport partners and use technology to disrupt the entire delivery and moving process and to optimise the most efficient journeys.

Sustainability is a core part of AnyVan’s mission and reducing environmental impact has always been at the heart of our business. We’re proud to say we’ve achieved carbon-neutral status on all our transport moves, and we won’t stop here.

We’ve continuously celebrated exciting growth and key milestones, a key highlight being a £125mn investment from Vitruvian partners to reinforce our position as the UK market leader. We’re expecting the next 5 years to be even more exciting.

Our platform might be driven by technology, but we know it’s our people that make AnyVan a great place to work. We think big, we think differently, and we empower our colleagues to make a difference. We know good ideas can come from anyone in any role - so if you’re a self-starter looking to ‘move’ your career forward - Team AnyVan would love to hear from you.

As a Customer Growth Consultant, you will be responsible for making high-volume outbound calls, generating leads, and converting them into customers. This role requires a strong ability to understand customer needs, effectively communicate the benefits of AnyVan's services, and meet or exceed sales targets.

**What you’ll be doing**:

- Make high-volume outbound calls to potential customers.
- Generate leads through various channels.
- Build relationships, upsell, and close deals by effectively communicating the value of AnyVan's services.
- Meet and exceed monthly targets for call volume, conversion rates, and revenue generation.
- Collaborate with the Client Growth Manager to optimize sales strategies.
- Provide feedback to management on customer preferences, market trends, and potential areas for improvement.

**Skills and experience we think you’ll need to be successful in the role**:

- Minimum of 3-5 years of sales experience, with B2B or B2C experience (preferably B2C).
- Proven track record of success in meeting sales targets.
- CRM Experience (HubSpot Preferable)
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Understanding of the difference between value and features.

**Working Schedule**:

- UK Hours (Start times may vary, dependent on seasons and peak times for AnyVan)
- Two Weekend days per month and two weekdays off per month (5 day working week)

**Company Benefits**
- Highly competitive salary and commission structure
- Medical Aid contribution
- 5% contribution towards pension fund
- 20 days holiday a year
- In-house barista
- Friday drinks and regular social activities

**Our Values are**

**Own - Have fun, get it done**

Work hard, play harder

Satisfaction in results

Do the right thing

**Drive - Progress Over Perfection**

Innovate and disrupt

Curious and adaptable

Work quick, learn quicker

**Deliver - One Team Thinking Big**

Collaborate and communicate

Celebrate wins

Embrace challenges

We are extremely proud of our culture and believe in the many benefits that being in the office provides and all of our roles require regular time in our Cape Town office.

We support flexible and hybrid working wherever possible but some roles remain fully office based.

**Please note - Operational roles in our Contact Centre in Cape Town are fully office based. **Where we can support it, typical working patterns would be 3 days in the office and 2 days from home. However, we appreciate everyone’s situation is unique and are open to conversations.

**Diversity and Inclusion

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