Spa Manager

2 months ago

Cape Town, South Africa MSC Cruises Full time
KEY RESPONSIBILITES
  • In a professional, persuasive and friendly manner effectively drive treatment delivery to meet targets by encouraging guests to purchase SPA services and products
  • Manage the day-to-day operation of the SPA with initiative and creativity
  • Be on duty seven days each week. (Hours will vary according to itinerary)
  • Always be on duty at least 10 minutes before the advertised opening time of the SPA to allow you to make a quick check of the premises before doors are open for business
  • Continuously monitors services provided by staff and formulate action plans to resolve problem areas to ensure continual improvement of service initiatives
  • In home ports (or any other port), be available to assist with the loading of merchandise, and distribution to storage areas or SPA
  • When the SPA is closed, cooperate with colleagues in the following duties: Stock control, SPA arrangements, Window decoration
  • Demonstrate excellent product knowledge of all merchandise sold in the SPA
  • Exercise extreme care with all articles for sale in the SPA.
  • Ensure compliance with all Health & Safety regulations within the SPA
QUALIFICATIONS
  • Proficient speaking, reading, and writing skills in English, and fluency in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language is considered as advantageous
  • 3+ years as Spa Manager on a Cruise Ship
  • Beauty/Cosmotolegy/Spa Qualification or Diploma.
  • Strong PC Skills using Microsoft applications such as Word and Excel
  • Basic knowledge of Microsoft Outlook or equivalent mail client application
  • Proven accounting skills, marketing strategy and the ability to lead the group to meet new goals
DOCUMENTS REQUIRED
  • Valid South African Passport
  • Police Clearance

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