Quality Improvement Coach

The SQIA will provide technical assistance and oversight to the grant leadership with regards strategic design and implementation of all grant QI projects and strategies. They will oversee the QI capacity building of both internal staff as well as Department of Health colleagues. **Technical Work Responsibilities** - Develop and implement the Quality...

**Main purpose of the job**: - Responsible for oversight, technical guidance, mentorship, and capacity building to CATALYST QI teams, coaches, and provincial stakeholders **Location**: - 8 Blackwood Avenue, Parktown - Johannesburg (COJ) **Key performance areas**: - Work with DOH stakeholders, WRHI Catalyst teams, and other stakeholders to launch and...

**Work with the Best** At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential. We place our people at the centre of everything we do and believe that the way you...

**Main purpose of the job**: - To support the monitoring, evaluation, reporting, and data quality functions of the Key Population Program - Oversee quality assurance and ethical compliance when recruiting clients - Oversee routine data capturing, data quality improvement tasks, query reporting, and resolution - Provide technical support to the generation of...

**Main purpose of the job**: - To provide technical support to strengthen the M&E systems for implementing and monitoring the Project PrEP; particularly ensuring data quality of the indicators and metrics about the provision of SRH and PrEP at the community level and any demand creation social mobilization data **Location**: - **Parktown -...

**Main purpose of the job**: - To maintain a high standard of clinical quality by ensuring Quality Control activities are performed effectively, where trends are identified, coordinate relevant staff training **Location**: - **Ezintsha - Parktown, Johannesburg** **Key performance areas**: - Verify the correctness and completeness of ALL source...

**Job Advert Summary**: This incumbent will be responsible for performing quality audits for internal operational processes in accordance with the HAD Internal QA procedures. In doing so the Quality Assurance Specialist provides assurance to Business Unit management that business operational processes have been followed, call scripts have been adhered to...

**THE JOB AT A GLANCE** As a Quality Assurance Team Leader, reporting to the Quality Assurance Manager. You will lead a team of Quality Assurance Specialists to work closely with various business areas across the group in the implementation and embedding of quality principles and methodologies, in line with the QA Framework set on QA standards and...

**Job Advert Summary**: Helloan exciting new opportunity has just come available in our **Hollard Insure, Non Motor Claims Department (Operations)**. We are looking to recruit a **Claims Quality Assurance Specialist.** **Role Objectives**: Create operational efficiencies in utilisation of management information systems, data management and reporting....

**Job Advert Summary**: An exciting new **Claims Quality Assurance Specialist **opportunity has just become available in our **Insure, Operations (Claims Area).** *** **Role Objectives** Create operational efficiencies in utilisation of management information systems, data management and reporting. Develop statistical information reporting formats and...

**THE JOB AT A GLANCE** **WHAT WILL YOU DO?** **Develop a quality framework** - Develop a quality framework - Define and implement a group wide quality strategy, methodology and principles - Based on the quality framework, monitor quality and measure customer experience **Define quality controls, standards, and strategies** - Embed quality standards...

**Are you ready to take the next step in your career?** **What would make you a good fit for this role?** Must be willing and able to work in a shifted environment **What you'll be doing;** The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the...

Work Description The Monitoring and Evaluation Advisor will work closely with and the National Department of Health Operation Phuthuma directorate. S/he will report directly to the Regional Director for Continuous Quality Improvement to support all Monitoring and Analytics support within the Bill and Melinda Gates Foundation Quality Improvement...

**Job Advert Summary**: The Technical Specialist role will be responsible for testing function as well as supporting the Technical Specialist with the managing of deviations of a technical nature that impact service delivery. This role works strictly on a shift work basis including nightshift work. **Minimum Requirements**: **Qualification**: - Post Matric...

**Job Advert Summary**: This role reports to the Team Manager Claims. Responsible for assessment and processing of short-term Sickness, Critical Illness and death claims. Quality assurance and authorization of claims for Junior and Intermediate claims assessors. Facilitate complex claims discussions within the team, conduct training and coaching to the team...

**Team Leader - Agents (Nightshift)** **Work With The Best** At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential. We place our people at the centre of...

**Job Advert Summary**: The Scrum Master will be required to work on multiple projects and teams concurrently and manage his/her time effectively. They will be responsible for enforcing the rules of Scrum, removing impediments from their team while promoting self-management and constantly improving our standards of work. A friendly outlook on life with a...

5years - Manage operations and teams - hourly, daily and monthly KPIs - Hiring, training, coaching, and leading call centre & sales representatives as they provide support for customers - Maintain and grow existing relationships with clients - Contribute to improving our current products and services - Actively seek out and pursue new opportunities -...

**Job Advert Summary**: Helloan exciting new opportunity has just become available in our **Insure, Recoveries and Liabilities (Operations) area.** We are looking to recruit an **Administrator Data Verifier x2.** **Role Objectives**: To ensure that sufficient information is sourced in order to allocate claims correctly.To ensure a World Class experience in...

A management role, reporting to the Head Customer Services. Accountable for call center’s day-to-day activities. Conducting effective resource planning to maximize the productivity of resources (people, technology etc.). Collecting and analyzing call-center statistics. Enable the operations team to deliver the best experience to clients. Focusing on change...