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Social Media Coordinator

1 month ago

Johannesburg, South Africa MORE Family Collection Full time

We are looking for a Social Media Coordinator to join our team on a permanent basis. This role will support the Social Media Manager across all aspects of social media, including community engagement, user-generated content (UGC) sourcing, content creation, and day-to-day platform management.

**KEY FOCUS AREAS**

**Community Engagement & Management**
- Monitor and respond to direct messages, comments, and mentions across all MORE Family Collection social media accounts (Instagram, Facebook, LinkedIn, etc.).
- Foster meaningful conversations with guests, ensuring a warm and engaging brand voice.
- Proactively build relationships with past guests, industry partners, and travel influencers.
- Escalate important queries or concerns to the Social Media Manager or relevant stakeholders.

**User-Generated Content (UGC) Sourcing & Curation**
- Identify and curate high-quality guest content from tagged posts, mentions, and hashtags across all properties.
- Obtain permission from guests to repurpose their content across our digital platforms.
- Maintain an organized UGC library for easy access and future content planning.

**Content Creation & Social Media Support**
- Assist in scheduling and posting content across all platforms.
- Collaborate with the Content Creator to edit videos for social media posting.
- Be up to date with social media trends and engagement strategies.
- Contribute to brainstorming sessions and creative campaign planning.
- Create and design content using tools like Canva for ad-hoc social media needs.

**REQUIREMENTS, QUALIFICATIONS AND SKILLS**
- 3+ years of experience in social media, digital marketing, or a related field.
- Passion for social media, digital storytelling, and community engagement.
- Strong written communication skills with a warm and professional tone.
- Detail-oriented and organized, with the ability to track multiple conversations.
- Knowledge of Instagram, Facebook, TikTok, and other platforms.
- Experience with social media scheduling tools (e.g., Brandwatch or Meta Business Suite) is a plus.

**MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION**
- Excellent attention to detail.
- Guest focus philosophy, living the MORE brand and driving the MORE experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills - tolerance, patience, and care, ability to receive constructive feedback openly.

**We create opportunities and experiences for people to enrich their lives.**
**Our values guide our behaviours and how we act, and they help us find the right partnerships for growth**:
Be **AWARE** (the “thoughtful” value)
Eyes and ears open
Arrive ready
Be human

Respond **GENEROUSLY** (the “more” value)
Always respond
Give more, do more
Have a mindset of abundance

Strength in **DIVERSITY** (the “family” value)
Act in harmony
Work together
Act inclusively

Make it **BETTER** (the “continuous improvement” value)
Positively influence
Keep learning
Own it