Support Manager Operations

3 weeks ago


Tygervalley, South Africa Sanlam Full time

**Who are we?**

The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle
- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life
- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms.
- Job Purpose-
- Key Outcomes- The following outcomes will be expected to be achieved by the Support Manager Operations:
- Implementing, evaluating, and ensuring that the team’s day-to-day output is in line with the servicing value proposition, and supports the overall business strategy.
- Ensuring that your team performs according to contracted performance areas to deliver the highest level of service to stakeholders.
- Ensuring daily control procedures are adhered to, and pro-actively identify and manage operational risks.
- Continuously evaluating and improving processes to ensure effectiveness, efficiency, and risk management.
- Mentoring and coaching of team members, including coaching in effective query management and resolution.
- Identify ways of promoting accuracy and maximising productivity within the team.
- Ensuring effective communication with internal and external stakeholders.
- Assisting with the implementation of changes to existing products and processes as well as new products.
- Maintaining high levels of teamwork within Operations team, different departments, and external parties to resolve client queries.
- Evaluating problems regarding service issues and enquiries to determine their importance and urgency, perform investigations when necessary and respond with an appropriate solution in a timely manner.
- Responding in a professional, timely and empathetic manner to both written and telephonic enquiries from internal and external clients.
- Building and maintaining professional relationships with intermediaries as well as other internal and external stakeholders.
- Identify training needs and talent within the team and ensure effective training and development takes place, both on the job and via external courses if applicable.
- Seeing to the overall well-being of the team and meeting their needs and expectations where necessary.
- Performance reporting and data analysis.
- Contribution to ad hoc projects aimed at streamlining processes and help ensure that it is successfully implemented within the wider team.
- Qualifications and Experience- Matric with relevant tertiary qualification (Commerce/Management Certificate/Degree/Diploma)
- Minimum 5 years’ proven people management experience within Financial Services Industry
- Experience in the LISP industry will be to your advantage
- Experience with process improvement methodologies
- Ability to develop and implement process controls to reduce risk to the business
- Strong analytical and problem solving skills
- Strong interpersonal and client relationship skills
- Strong communication skills (both verbal and written)
- Proven ability to work independently and proactively
- Willingness to travel
- Excel proficiency at an intermediate level will be to your advantage

**Competencies**
- Client focus
- Cultivates innovation
- Collaborates
- Being resilient
- Drive results
- People management
- Data analysis and interpretation
- Problem solving and decision-making skill
- Leadership and coaching skill
- Analytical and conceptual thinking
- Strong reasoning skills and an aptitude for problem-solving
- Ability to plan, schedule and organize in a systematic and effective manner

**Attributes**
- Positive, can do attitude
- Ability to work under pressure/flexibility
- Honesty, integrity and respect
- Ownership and accountability
- Ability to co-operate and thrive both within an independent and team environment
- Self-starter with a growth mind-set

**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Turnaround time**-
**Our commitment to transformation**
- Glacier is committed to excellence and striving towards Employment Equity. The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan



  • Tygervalley, South Africa TotalEnergies Full time

    **Pays** Afrique du Sud **Lieu** South Africa **Lieu de travail** CAPE TOWN-TYGER VALLEY CHAMBERS 2(ZAF) **Société employeur** TOTALGAZ SOUTHERN AFRICA (PTY) LTD **Domaine** Opérations Exploitation **Type de contrat** CDI **Expérience** Minimum 10 ans **Basic Qualifications**: - A professional Degree in Engineering (B-Tech/BSc) in the area...

  • Operational Analyst

    4 weeks ago


    Tygervalley, South Africa PSG Insure Full time

    Job Summary: The Operational Analyst will provide support to the Western Chief Operating Officer (COO). This role involves conducting detailed analysis of various key aspects within the business, including financial and operational areas (in collaboration with Western Engineers and Project Admin). Additionally, the analyst will handle cross-departmental...

  • Web Support

    4 weeks ago


    Tygervalley, South Africa PSG Wealth Financial Planning Full time

    **VACANCY | WEB SUPPORT | BELLVILLE, WESTERN CAPE | PERMANENT** PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people...


  • Tygervalley, South Africa SA Home Loans Full time

    **KEY RESPONSIBILITIES**: - Ensure all client, consultant and agent relationships are maintained. **Effective Sales Support to Sales Consultants** - Administration **Effective Client Liaison** - Assist with client matters **Adhoc duties** - Relieve the Switchboard when necessary. Assist with existing client matters where these cannot be referred to...

  • Office Manager

    4 weeks ago


    Tygervalley, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 9219 MLR **Consultant**: Michelle le Roux Being the face of the business in the front of house Answer phone calls and greet guests Arrange and manage travel, accommodation and transport for staff members locally and internationally Schedule meetings and manage calendars for the Managing Director and professional team on request Organise...

  • Office Manager

    4 weeks ago


    Tygervalley, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 9219 MLR **Consultant**:Michelle le Roux - Being the face of the business in the front of house - Answer phone calls and greet guests - Arrange and manage travel, accommodation and transport for staff members locally and internationally - Schedule meetings and manage calendars for the Managing Director and professional team on request -...


  • Tygervalley, South Africa Sanlam Full time

    Who are we? Sanlam Corporate Investments is the business responsible for developing and managing institutional investment solutions within the Sanlam Group, including annuities, life-pooled investments, smooth bonus solutions, liability driven investments and other customised or tailored investment solutions for institutional investors. We believe in...


  • Tygervalley, South Africa Sanlam Full time

    Who are we? The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...


  • Tygervalley, South Africa RecruitDuo Pty Ltd Full time

    An opportunity to join a financial services organisation that continually delivers excellent results and growth that exceed all competitors in the market. We are looking for an experienced HR Manager to join the head up the Distribution division of the business. **Key Responsibilities**: - Provide on-going HR support and business partnering, focusing on...

  • Store Manager

    4 weeks ago


    Tygervalley, South Africa The Foschini Group Full time

    **Job ID**:16645**Position Type**:Full-Time**Job Function**:Store Management & Field**Workplace Type**:Stores**Division**:TFG Home Division**Province**:Western Cape**Location**:Cape Town North**Suburb**:Tyger Valley (Bellville)Position Description: We are currently recruiting for a Store Manager. Must... Love people, Making people feel at home, Believe...

  • Store Manager

    4 weeks ago


    Tygervalley, South Africa The Foschini Group Full time

    **Job ID**:16644**Position Type**:Full-Time**Job Function**:Store Management & Field**Workplace Type**:Stores**Division**:TFG Home Division**Province**:Western Cape**Location**:Cape Town North**Suburb**:Tyger Valley (Bellville)Position Description: We are currently recruiting for a Store Manager. Must... Love people, Making people feel at home, Believe...


  • Tygervalley, South Africa Sanlam Full time

    Who are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...


  • Tygervalley, South Africa Sanlam Full time

    Who are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...


  • Tygervalley, South Africa Value Co Trading (Pty) Ltd Full time

    Grade 12 (Std. 10) or equivalent academic qualification - Previous retail management experience - Experience in training and managing a team - Strong leadership and people management skills - Strong accounting, banking, management and math skills - Retail ERP system experience and strong computer skills (MS Excel and MS Word) - Excellent communication and...

  • Kitchen Manager

    4 weeks ago


    Tygervalley, South Africa Bossa Goodtimes Bar & Restaurant Full time

    We are looking for an experienced kitchen manager to manage and oversee back of house operations. Responsibilities include staff recruitment, training and scheduling, supervising food preparation and cooking, monitoring inventory levels, ordering stock and supplies and ensure compliance with safe food practices and health & safety regulation in the...


  • Tygervalley, South Africa Sanlam Full time

    **Who we are?** Sanlam Investments Group is one of South Africa’s largest investment management companies. We have a performance history spanning over 100 years, and offer a range of investment and financial planning solutions to protect and grow the long-term wealth of our clients. We take particular pride in: - **Sanlam’s longevity and...


  • Tygervalley, South Africa Motus Corporation Full time

    The Vehicle Sales Manager will be reporting to the Dealer Principal (DP), the primary purpose of the position is to maximise sales opportunities to achieve budget objectives by continually examining weekly/monthly accounts, operating controls and composite figures that will enable necessary improvements and corrective actions to achieve results. **Position...

  • Product Manager

    4 weeks ago


    Tygervalley, South Africa Sanlam Full time

    **What will you do?** - About Glacier- Glacier is a subsidiary of Sanlam. ‘World-class’ is a word we use often as we bring together leading experts and respected financial services companies to meet our clients’ investment needs. We take pride in delivering leading being a chosen partner of acclaimed financial intermediaries through our superior...


  • Tygervalley, South Africa Copper Collection Full time

    We are currently looking for an experienced Front of House Manager. **RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO**: - Ensure daily store operational requirements are met - Ensure smooth running of front of house. - Supervision of staff - Ensure effective communication between staff **QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE...


  • Tygervalley, South Africa Time Personnel Full time

    **REQUIREMENTS** - Engineering and/or Commercial Bachelors degree from an accredited University - English (spoken and written), French advantageous - A strong engineering / technical sales aptitude and a strong ability to acquire knowledge related to the companys technologies and industry processes. - 3 5 years experience in Technical Engineering B2B sales,...