Web Support

1 month ago

Tygervalley, South Africa PSG Wealth Financial Planning Full time

**VACANCY | WEB SUPPORT | BELLVILLE, WESTERN CAPE | PERMANENT**

PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.

**Job description**:
**Responsibilities**:

- Telephonic/written support of end users of PSG’s CRM system
- Manage expectation of clients
- Ticket resolution of tickets that come through the ticketing system
- Make suggestions for improvements - identify recurring items to raise awareness and suggest possible solution to identify trends
- Liaise between users and various departments to resolve problems or issues

**Minimum requirements**:

- Completed BCom/BA Degree ( Preferred)
- Proficient in both spoken and written English and at least one other of the official South African languages
- Excellent Computer literacy (MS Office)

**Competencies required**:

- Effective communication and knowledge sharing abilities
- Attention to detail and accuracy
- Communication and influencing skills
- Results Orientated and driven to find solutions

**Education**:

- Diploma (required)

**Experience**:

- Customer Service: 1 year (preferred)

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