Operations Consultant-za Helpdesk

7 months ago


Midrand, South Africa Full Circle Resourcing Full time

Our client requires the services of an **Operations Engineer (Advanced) - Midrand/Menlyn/Rosslyn/Home Office rotation**
- **Amazing brand with cutting edge technology**:

- **Excellent teams in Global team collaboration**:

- **High work-life balance with Flexible hours**:

- **Agile working environment**

**POSITION**:Contract until December 2026

**EXPERIENCE: 2-4 Years related working experience.**

**COMMENCEMENT**:As soon as possible

**QUALIFICATIONS/EXPERIENCE**
- South African citizens/residents are preferred.
- Two years IT related working experience

**ESSENTIAL SKILLS**:

- Fluent English-speaking, including Business reading and writing
- Technical knowledge of IT Infrastructure components
- Customer Service
- First Level Support
- Incident Management
- System Monitoring
- Knowledge of ITSM Tools
- Technical Knowledge of Microsoft Office Suite
- Knowledge of Real Time Communications Tools
- Basic Active Directory configuration

**ADVANTAGEOUS TECHNICAL SKILLS**
- Information Technology Qualification (Advantageous, but not a pre-requisite)

**ROLE**:

- IT experience delivering operations support services
- Strong analytical and problem-solving skills with a high attention to detail
- Provide First Level Support to end-users
- Perform First Level Fixes in IT systems in accordance with SOPs
- Route pertinent tickets to relevant Second Level Support teams
- Work shifts as part of a team providing 8 x 5 x 365 support



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