Patient Services

2 weeks ago

Randburg, South Africa Pillango Placements Full time

JOB TYPE
- Permanent
- EMP TYPE
- Full-Time
- INDUSTRY
- Medical and Nursing
- SKILLS
- patient, servvices, registry, coordinator
- EXPERTISE
- Any
- SALARY TYPE
- Monthly
- SALARY
- ZAR 25,000.00
- JOB ID
- 32214

Our client is a well established international NGO that fights blood diseases (eg Leukemia) through the recruitment of stem cell donors. They are looking for a **Patient Services / Registry Coordinator** to provide patients and their families with patient care services and support. In addition, the incumbent will support the coordination of stem cell donations with unrelated donors. This position is based in Randburg.

**KEY RESPONSIBILITIES**:
**Conceptualisation of the Patient Aid Programme**:

- Initial conception and continuous further development of the new Patient Aid program for patient care of company with the involved department heads
- Exchange with company sites abroad on the strategic design of the program
- Close cooperation with other departments, especially in the area of public relations
- Design and maintenance of a web presence for patients
- Establishment and maintenance of a database of patient-relevant service offerings

**Relevant patient and family communications**:

- Empathic, caring counselling of patients in acute crisis situations
- Arranging contacts with physicians for patients and family members, including support in obtaining second opinions
- Telephonic and online media inquiries about individual needs, and recommendations for a selection of appropriate patient programs
- Making contact with the registry coordinator to clarify donor search for a patient

**Interface function**:

- Coordination with DR and DPC (Donor Patient Contact Department) on patient groups
- Reporting of stories with media impact to other departments (marketing, press, etc.)
- Arranging for patients and relatives to contact doctors and self-help groups.

**Data Maintenance**:

- Maintains and updates patient data for the patient population being served.
- Documents relevant information in accordance with Data Protection legislation

**EDUCATION, EXPERIENCE AND KNOWLEDGE**:

- Relevant BSc Degree, in fields such as nursing; genetics, etc.
- 3 plus years work experience, working in a high-pressure environment.
- Experience of working with large database/CRM systems.
- Ability to work in line with POPI and with an understanding of donor and patient confidentiality.
- Willingness to travel on occasions for training and workshops, both nationally and internationally.

**SKILLS AND ABILITIES**:

- Good medical knowledge in the field of oncology and/or expertise in patient care.
- Knowledge of, or ability to understand, medical terminology, case-note documentation, medical history documentation.
- Willingness to become acquainted with a very specific discipline/branch of medical science.
- Advanced English skills
- Good knowledge of Word, Excel, basic knowledge of PowerPoint
- Basic knowledge of databases
- Excellent verbal and written communication skills

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