Analyst, IT Service Desk

4 weeks ago

Randburg, South Africa Baxter Full time

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Summary

Act as a first point of contact and provide first line fixes and support for external customers. Requiring excellent customer service skills and be ready to work within a structured, fast moving environment, using best practice processes

Essential Duties and Responsibilities

Provide a central point of contact for all issues and certain change requests, ensuring that they are dealt with in a timely and effective manner, in line with agreed Service Level Agreements (SLA’s), and be responsible for ensuring relevant issues can be closed in consultation with the user To assign a suitable priority according to the Support Teams SLA To investigate and resolve issues where able to, or escalate where necessary to ensure an effective resolution To take ownership of an issue, even those that have been escalated and ensure that the customer is fully aware of progress on a regular basis To work shifts (when called upon) and be flexible with core working hours to ensure continuity of service and support to both UK and International clients Manage change requests for software upgrades and provide project co-ordination for such activities on behalf of the customer Provide proactive monitoring of customer servers and interfaces using the appropriate monitoring service

Qualifications

Excellent communication skills maintaining a clear, positive and professional manner at all times Attention to detail Ability to network and liaise with both internal and external teams Be able to empathise with the ICNet customer base and achieve high levels of customer satisfaction Ability to work in a fast paced, team orientated, collaborative environment To lead by example, especially on customer focused tasks Excellent organisational ability Good analytical and problem solving skills

Education and/or Experience

Qualification in ITIL or similar would be advantageous A level in an IT based subject (or similar) is desirable

Reasonable Accommodations

  • Service Desk Analyst

    2 days ago

    Randburg, South Africa Merchants Full time

    Service Desk Analyst The purpose of this position is first line contact with clients. Receiving, assessing, and assigning calls to the correct resolver groups. Responsibilities: Provide first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques Use...

  • Administrator: Service Desk

    7 days ago

    Randburg, South Africa Titan Centre of Excellence Full time

    **KEY PERFORMANCE AREAS** **1. Provide Support to Stakeholders** 1.1. Provide day to day Tier1 service desk support by responding to support queries telephonically or via computer chat; 1.2. Follow up with clients on the logged queries; 1.3. Setup and prepare boardroom equipment for meetings; 1.4. Maintain a high degree of customer service for all support...

  • Service Desk Technician: Tier 1

    4 weeks ago

    Randburg, South Africa Tracker South Africa Full time

    **Position summary**: **Industry**:IT & Internet**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Permanent**EE position**:No**About our company**: **Introduction**: **Job description**: - Adherence to SLA for internal/external customers - Ensure compliance of calls logged against the call logging process - Reporting and escalation...

  • Securities Services Analyst

    4 weeks ago

    Randburg, South Africa Manpower Group SA (Pty) Ltd Full time

    Johannesburg - Our client in the Finance Industry is urgently looking to employ a Securities Services Analyst on a Fixed Term 12-month contract.The succesful candidate will take responsibility for client account maintenance, creation of client communications and service to custody clients, support SSH South Africa in administrative functions relating to...

  • Manager: IT Service Delivery

    4 weeks ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001076 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:IT-Management**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: **KEY DUTIES AND RESPONSIBILITES**: *** **Contribute to and influence**: - o IT...

  • Rta - (Real Time Analyst)

    4 weeks ago

    Randburg, South Africa iSON Xperiences Full time

    **Â The Real-Time Analyst** **Summary of Dutie**_s: _**As a Real Time Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance. **KEY RESPONSIBILITIES**: - 110% floor...

  • Technical Support Analyst

    18 hours ago

    Randburg, South Africa Pro development Group Full time

    Our Client a Global Tech firm is seeking a Technical Support Analyst to join their team in Randburg (Fulltime Onsite)on a contract basis. They offer stability, growth, attractive rates and a great working environment.ResponsibilitiesOracle, SQL ServerWeb MethodsWeb ServicesAutomation I Scheduling tools / frameworksSOASWLSharePointSQL Server Integration...

  • Technical Support Analyst

    12 hours ago

    Randburg, South Africa HR Genie Full time

    Our Client a Global Tech firm is seeking a Technical Support Analyst to join their team in Randburg (Fulltime Onsite)on a contract basis. They offer stability, growth, attractive rates and a great working environment. Responsibilities Oracle, SQL Server Web Methods Web Services Automation I Scheduling tools / frameworks SOA SWL SharePoint SQL Server...

  • Technical Support Analyst

    15 hours ago

    Randburg, South Africa Adzuna ZA B C2 Full time

    Our Client a Global Tech firm is seeking a Technical Support Analyst to join their team in Randburg (Fulltime Onsite)on a contract basis. They offer stability, growth, attractive rates and a great working environment.ResponsibilitiesOracle, SQL ServerWeb MethodsWeb ServicesAutomation I Scheduling tools / frameworksSOASWLSharePointSQL Server Integration...

  • Technical Support Analyst

    8 hours ago

    Randburg, South Africa HR Genie Full time

    Our Client a Global Tech firm is seeking a Technical Support Analyst to join their team in Randburg (Fulltime Onsite)on a contract basis. They offer stability, growth, attractive rates and a great working environment.ResponsibilitiesOracle, SQL ServerWeb MethodsWeb ServicesAutomation I Scheduling tools / frameworksSOASWLSharePointSQL Server Integration...

  • IT Technical Support Analyst

    2 weeks ago

    Randburg, South Africa HR Genie Full time

    Our Client a Global Tech firm is seeking an IT Technical Support Analyst to join their team in Randburg on a contract basis. They offer stability, growth, competitive rates and a great working environment. **Requirements**: - 1st Line IT support for Application Support - Incident management for Application Support (SMAX) - Logging and tracking of...

  • Senior Data Analyst

    4 weeks ago

    Randburg, South Africa FirstRand Full time

    Job Description Hello, Senior Data Analyst We are creating the best lending and credit risk capability in the world, establishing the gold-standard through thought leadership and execution. We achieve this in one of the most diverse lending markets in the world - South Africa and broader African region - adapting and thriving while doing so. Role...

  • Business Development and Talent Acquisition

    1 week ago

    Randburg, South Africa IT Solutions Full time

    As a Business Developer at IT Solutions, you'll play a pivotal role in expanding our client base and driving revenue growth through strategic client acquisition and relationship management. You'll leverage your expertise in recruitment and business development to identify new business opportunities, understand client needs, and deliver tailored solutions...

  • Specialist Solution Analyst

    4 weeks ago

    Randburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary **Job...

  • IT Manager

    4 weeks ago

    Randburg, South Africa SA Clinics (Pty) Ltd Full time

    **Job Specification - IT manager** **Purpose of the job** To manage the installation, maintenance and updating of enterprise server computer systems in order to meet operational requirements. To manage a team of 3 IT staff. **Duties** **Systems Support**: - Define system specifications and functionality - Monitor system performance (as per SLA) and...

  • Lead Solution Analyst

    4 weeks ago

    Randburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary **Job...

  • Specialist Solution Analyst

    4 weeks ago

    Randburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary **Job...

  • Junior IT Manager

    4 weeks ago

    Randburg, South Africa Fat Finger Technologies Full time

    **Junior IT Manager** **Purpose of the job** **Duties** **Systems Support**: - Define system specifications and functionality - Monitor system performance (as per SLA) and make improvement recommendations - Provide first level systems support to: Pastel, Head Office Admin, Man3000, Call Cabinet, Access Control, Cameras and Servers - Provide a business...

  • Senior Specialist Insight and reporting/ Data Analyst

    4 weeks ago

    Randburg, South Africa HR Genie Full time

    Our Client a Global Tech firm is seeking a Senior Specialist Insight and reporting/ Data analyst (Senior, Intermediate and Junior) to join their team in Randburg. They offer stability, growth, attractive rates and a great working environment.The Senior Specialist Analytics and Insights is responsible for providing expert-level support in the development and...

  • Senior Specialist Insight and reporting/ Data Analyst

    3 weeks ago

    Randburg, South Africa HR Genie Full time

    Our Client a Global Tech firm is seeking a Senior Specialist Insight and reporting/ Data analyst (Senior, Intermediate and Junior) to join their team in Randburg. They offer stability, growth, attractive rates and a great working environment. The Senior Specialist Analytics and Insights is responsible for providing expert-level support in the development...