Problem Manager

2 weeks ago


Johannesburg, South Africa BankservAfrica Full time

This details all the information about the job posting.
- Share this job as a link in your status update to LinkedIn.

**Do you see a future that includes more?**
**More exposure to innovative technologies, more personal growth, more experience?**
**Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**:

- Job Title- Problem Manager- Location- Selby - Johannesburg, GP 2001 ZA (Primary)- Occupational Level- Professional- Job Category- IT Operations- Job Type- Permanent**OUR THINKING***

We provide skills, development opportunities and leadership support to our people so that they can hone their skills to do more and give more in support of each other, our clients, and our communities in a supportive, yet performance driven, environment.**WHO WE ARE***

We're an innovative technology company with strong ties to the financial industry. Innovating bank interoperability since 1972, supporting the growth of the South African Economy and individuals across the continent, is what we excel at. Continuously striving for financial inclusion and providing everyone with access to the digital economy enabling them to do more, get more and benefit from financial inclusion so that they can give more.**WHAT WE DO***

Access to financial Inclusion ensures individual growth and economic growth - securing the growth of the African nation. We have served this noble purpose for five decades across the African Continent and our growth spurs us on to do more, give more and include more.We are firm believers in our people and the Adaptability Quotient (AQ) inherent in each of us that makes us strive to thrive. BankservAfrica have a high AQ and it is this quality that has driven our business to continuously innovate and evolve, building capability and capacity to include more, enabling greater access to the country’s financial landscape.

**WHERE WE'RE GOING**
***

The payments landscape is being modernised globally and, therefore, ours is an exciting industry to be part of. New technologies are the main thrust driving this change. Technology enables the possibilities, and people’s ingenuity creates opportunities.As an enabler our future plans are orchestrated around assembling a central payments environment that actively seeks and acquires strategic partners to enable service extensions. The core of our Financial Services Platform is a fully interoperable, cloud-ready composite platform delivering real-time value transfer and settlement, enhanced by a range of value-added services. The platform will leverage technological advancements aimed at:

- Managing complex volumes
- Faster deployment and faster change
- Personalised user experiences, with standardised platform experiences being the norm

Doing more will be realised through our creation of platform extension partners who will benefit from our standardised API capability which they in turn can offer to their clients, giving more. We aim to include new Market Actors through our value chain extension which will allow 'pass-through' connection in those cases where an existing actor passes services through a new actor enabling them to give more to the ecosystem without compromising the security or the role of the heavily regulated financial institutions.
- WHAT YOU WILL DOThe role is a key role within IT Service management. As the Problem Manager, you will be responsible for preventing incidents from happening as well as minimising the impact of incidents that can’t be prevented. This role identifies, prioritizes, and assigns responsibility for problems and then manages them through the entire process to solution. A key part of the role is creating and managing a knowledge base to maintain the information about known errors and workarounds for the service desk, service/ command centre and customer self-service portals. You will also be accountable for assembling a big-picture perspective, gathering data from different sources, interpreting meaning, projecting possible outcomes, assessing impact, evaluating alternatives, managing a portfolio and recommending priorities for problem resolution.

**You will engage with the following key stakeholders**:

- Internal and external stakeholders
- Executive Management
- Change Management
- Incident Management
- Run Management
- Business Change Coordinator/ Service Desk/ Centre Manager
- Relevant regulatory bodies (SARB, PASA)
- Clients (Banks)

**Your role responsibilities will be to**:
**Problem Management**
- Ensure Problems management goals are aligned to BU strategy, documented, clearly understood, and regularly reviewed
- Design and implement proactive problem management strategy
- Driving the efficiency and effectiveness of the Problem management policy and process
- Collaborate with internal stakeholders to ensure Incidents and problems are reported and the relevant information is provided (i.e. Technical Teams, Business, Executive, Customer)
- Comm


  • Problem Management

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Johannesburg, South Africa Planet10 Full time

    Purpose of the JobAs part of the ITSM (IT service management) team this candidate will:Manage a reactive and proactive, end-to-end, Problem Management process for all digital solutionsPerform proactive problem analysis, develop insights and recommendations, and engage and influence across the technology and business units to implement and improve problem...

  • Problem Management

    Found in: Whatjobs ZA C2 - 5 days ago


    Johannesburg, South Africa Planet10 Full time

    Purpose of the Job As part of the ITSM (IT service management) team this candidate will:Manage a reactive and proactive, end-to-end, Problem Management process for all digital solutions Perform proactive problem analysis, develop insights and recommendations, and engage and influence across the technology and business units to implement and improve problem...


  • Johannesburg, South Africa Dimension Data Full time

    The Problem Management Analyst takes responsibility for researching the root causes of incidents, providing temporary solutions (Workarounds), and developing final solutions for known errors. The individual in this position engages in proactive problem management by analyzing trends or historical data of incidents and services. **Key Areas** - Plans,...

  • Technical Manager: Incident and Problem Management

    Found in: beBee S ZA - 3 weeks ago


    Gauteng, Johannesburg, South Africa Liberty Group South Africa Full time

    Liberty Group South Africa’s job vacancy, Career and Recruitment Job title : Technical Manager: Incident and Problem Management jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 15, 2024 Quick Recommended Links Jobs by Location Job by industries Purpose Responsible for leading and continuously improving The IT Service Management...

  • Manager

    Found in: Talent ZA C2 - 2 weeks ago


    Johannesburg, South Africa KPMG-SouthAfrica Full time

    Job title/position: Manage C3/C2 Number of positions: Function and Business Unit: DC Description of the role and purpose of the job: Description and purpose: to enable large scale transformation projects by being able to link the strategy layer, technology layer and operations layer in order to create value for an organisation. This requires: an...

  • Call Center Manager

    12 hours ago


    Johannesburg, South Africa Hisense SA Full time

    1. Have at least 5 years of customer service management experience, education requirement is bachlor degree or above; Led a mature customer service team, with strong customer service team management experience. 2. Good at developing professional customer service center team management system, work flow and project planning, and establishing a sound...

  • Account Manager

    2 days ago


    Johannesburg, South Africa Havas Johannesburg Full time

    If you’re an account manager who knows your way around the world of media, and you have at least 3 years’ experience then we are looking for you: Account manager (Media) Curious about brands, marketing and the world in general Has no problem with solving problems Passionate about building strong relationships with clients and colleagues Experienced with...


  • Johannesburg, South Africa Paradeco Consulting Full time

    Location: Beira, Mozambique **Qualification(s)**: - Transport & Logistics Diploma/Degree - Advantageous **Computer Skills**: - Transport Management Systems experience - Essential **Job-related Requirements**: - Minimum of 4-5 years’ experience in a logistics/transport environment - Operations: Min (4-5years) experience in transport operations,...

  • Regional Manager

    6 days ago


    Johannesburg, South Africa Sydsen Full time

    A well-established company, that specializes in sales and marketing is looking for a **Regional Manager** to join their team based in Johannesburg North. To be successful as a regional manager, you should be able to lead and manage people, ensure operations run smoothly, and achieve revenue targets. Ultimately, a top-notch regional manager should be able to...

  • Warehouse Manager

    2 weeks ago


    Johannesburg, South Africa Cletech Recruitment Full time

    Responsible for: - Ensure succession planning within the operation - Monitor staff performance - Ensure that budgets are effectively managed and maintained - Identify problem areas and initiate IR and HR processes as required

  • Aftersales Manager

    4 days ago


    Johannesburg, South Africa Dynexity Full time

    A position is available for an Aftersales Manager to optimise all aspects of the aftersales experience and effectively deliver on the company's sales objectives. **Minimum requirements**: A Bachelors Degree in Engineering/ Marketing/ Business Administration, along with solid working experience in the following areas: - Staff Management - Client...

  • Production Manager

    2 days ago


    Johannesburg, South Africa Home & Personal care Full time

    **PRODUCTION MANAGER** **JOB SPECIFICATION**: A Production Manager position at a leading FMCG Home and Personal Care concern to manage and lead the manufacturing functions and responsible for the technical management, supervision and control of the industrial production processes. The Production Manager shall provide strategic and operational inputs for...

  • Production Manager

    2 weeks ago


    Johannesburg, South Africa JSConsult (Pty) Ltd Full time

    **Qualifications** - Relevant Qualification: Production Management or Trade  **Experience/Criteria** - Excellent communication, numeracy, and computer literacy skills. - Good people management skills and management of staff. - Identifying problems and implement preventative strategies to minimise risk. - Being able to develop good working relationships...

  • Store Manager

    7 days ago


    Johannesburg, South Africa Medellin Barbers Full time

    **STORE MANAGER POSITION** Medellin Group, Fourways Johannesburg, Gauteng We are looking for a store manager to join our dynamic team. Medellin Dainfern is a dynamic and upscale men's grooming parlour dedicated to providing high-quality grooming services and bespoke care solutions tailored to the modern man's needs. Our establishment offers a sophisticated...

  • Production Manager

    5 days ago


    Johannesburg, South Africa MC Technology Staffing Full time

    **Production Manager Responsibilities** - Implement, manage and support SHEQ initiatives and objectives. - Budgeting and cost management of products and assist with new product costings models. - Analyse budgets and continuously control production costs and identify/rectify waste measures. - Manage all activities within the production process, including...

  • IT Manager

    2 days ago


    Johannesburg, South Africa FERRERO Full time

    **Job Location: Johannesburg**: **Company description**: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50...

  • Data Manager

    7 days ago


    Johannesburg, South Africa Trace TV Full time

    **Main purpose**: In coordination with the group's digital department, the role of the data department is to structure the personal data of users of the company's products and the performance data of these same products. The data service also ensures the provision of this data to help the other services and the clusters of the company in communication with...

  • Estate Manager

    12 hours ago


    Johannesburg, South Africa Edge Executive Search Full time

    Our client is looking for an Estate Manager to organise, manage and maintain an estate property, **Requirements**: Relevant studies in Business Administration / Hotel management / Property management Key responsibilities: - Manage larger properties and surrounding land - Oversees the upkeep of the residence - Manage employees - Plan upcoming events and...

  • Project Manager

    2 weeks ago


    Johannesburg, South Africa Riseup Management Full time

    + 10 years extensive project management experience in construction (Steel Structures) Implement change management and provide guidance where necessary Management and reporting of project key performance indicators Marketing functions in finding and developing new potential customers and projects Carrying out people management ( problem and query...


  • Johannesburg, South Africa RG Full time

    Retail Clothing Production Manager We are looking for an experienced Production Manager to join our team in Randburg to help build a world-class manufacturer. The Production Manager will be responsible for managing the full CMT process in terms of on time and in full deliveries, staff and driving efficiencies and quality. **Key Responsibilities** Roles &...